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Listening listening
Reading reading

Listening Part 1 L 1
Listening Part 2 L 2
Listening Part 3 L 3
Listening Part 4 L 4

Reading Part 5 5
Reading Part 6 6
Reading Part 7 7

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1
2
3
4
5

1. What is stated about the special benefits of the new membership plan?

A. They provide discounts on all library services
B. They are only for members who attend events
C. They include reduced fees and access to exclusive events
D. They apply to all members automatically

2. What are some of the benefits of upgrading to the Premium Reader membership plan at Silver Oak Library?

A. Reduced fees on late book returns for 6 months
B. Free participation in author meet-and-greet events for 18 months
C. Unlimited free book rentals
D. Immediate cancellation of all previous late fees

3. What is most likely true about Jane Doe?

A. She is a long-time employee of the library
B. She has access to author events for free currently
C. She wants to cancel her library membership
D. She is asking for a refund of all charges

4. What prompted Jane Doe to write to the library team?

A. She wanted to cancel her library membership.
B. She needed assistance with accessing library resources.
C. She wanted to compliment the library on its services.
D. She incurred an unexpected charge after enhancing her membership.

5. What does Jane Doe request from the library team regarding the unexpected charge?

A. An apology for the inconvenience caused.
B. Additional benefits to compensate for the charge.
C. A renewal of her library membership.
D. A breakdown of the costs associated with her Premium Reader plan.

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