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TOEFLరచనఇమెయిల్అభ్యాసం24

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BestMyTest TOEFL కోర్సులు ప్రపంచవ్యాప్తంగా ఉన్న ధృవీకరించబడిన బోధకులచే రూపొందించబడ్డాయి. మీ పాఠాలు లేదా ఇంగ్లీష్ గురించి మీకు ప్రశ్నలు ఉంటే, మా బృందం ఇక్కడ మీకు సహాయం చేయడానికి సంతోషంగా ఉంటుంది.

ఈరోజు 5 ప్రశ్నలను ఉచితంగా అడగండి

 
schedule07:00

For this task, you are presented with some information about a scenario regarding either an academic or social setting. You will read the information and use it to write an email.

You will have 7 minutes to write the email.

మీ పురోగతిని సేవ్ చేయడానికి ఖాతాను సృష్టించండి

You recently ordered a set of ceramic mugs from an online store. When the package arrived, two of the four mugs were broken. You would like a refund or replacement for the damaged items.

Write an email to the store’s customer-service department. In your email, do the following
  • State the problem with your order
  • Describe the condition of the damaged items
  • Request a refund or replacement and ask about next steps

Write as much as you can and complete the sentences.

Your response:

To: support@supershop.com
Subject: Damaged Item – Request for Refund

Word Count: 0

మరింత కంటెంట్ కోసం ఉచితంగా సైన్ అప్ చేయండి

ఈ అభ్యాసంలోని కీలక పదాలు
ఈ అభ్యాసానికి అనుసంధానమైన పదసంపద లేదు

వ్యాకరణ దిద్దుబాట్లు మరియు వివరమైన స్కోర్ నివేదికతో మీ వ్యాసాన్ని గ్రేడ్ చేయించుకోండి.

assignment ఒక ప్రీమియం రైటింగ్ సమీక్షను పొందండి

Sample Writing Review

స్కోర్ సారాంశం
4.5 / 6
AI సమీక్ష
కార్య సాధన
మొత్తం నిర్మాణం
సంబంధితత
వ్యాకరణం
పదసంపద
సమన్వయం
వ్యాకరణ సవరణలు మరియు అభిప్రాయం
సవరణల సూచిక

ఎరుపు రంగులో సవరణలు
నీలం రంగులో శైక్షణిక భాష సూచనలు

వివరణాత్మక అభిప్రాయం

వ్యాకరణ సవరణలు మరియు అభిప్రాయం
I hope you are fine. My name is Philip and I am one of your reader. I really like your poetry magazine very much because the poems are very deep and emotional. Every time when I read the magazine, I feel inspired and peaceful. I also like that you give chance for new writers to share their works. It make me more confidence to send my poems.

Last week, I tried to submit two of my poems by the online submission form on your website. After I upload my files and click submit button, the page suddenly show error and become blank. I did not receive any confirmation email, so I am not sure my poems was received or not.

Could you please tell me about the status of my submissions? I worry that maybe they did not go through.
I hope you are fine. My name is Philip and I am one of your reader. readers. I really like your poetry magazine very much because the poems are very deep and emotional. Every time when I read the magazine, I feel inspired and peaceful. I also like that you give a chance for to new writers to share their works. It make makes me more confidence confident to send my poems.

Last week, I tried to submit two of my poems by through the online submission form on your website. After I upload uploaded my files and click clicked the submit button, the page suddenly show showed an error and become became blank. I did not receive any confirmation email, so I am not sure if my poems was were received or not.

Could you please tell me about the status of my submissions? I worry that maybe they did not go through.



కార్య సాధన


మొత్తం నిర్మాణం


సంబంధితత


వ్యాకరణం


పదసంపద


సమన్వయం


cancel వ్యాకరణం

reader.
వివరణ వివరణ
readers. వివరణ: వ్యాకరణం.

cancel వ్యాకరణం

when
వివరణ వివరణ
వివరణ: వ్యాకరణం.

cancel వ్యాకరణం

a
వివరణ వివరణ
a వివరణ: వ్యాకరణం.

cancel వ్యాకరణం

for
వివరణ వివరణ
to వివరణ: వ్యాకరణం.

cancel వ్యాకరణం

make
వివరణ వివరణ
makes వివరణ: వ్యాకరణం.

cancel వ్యాకరణం

confidence
వివరణ వివరణ
confident వివరణ: వ్యాకరణం.

cancel వ్యాకరణం

by
వివరణ వివరణ
through వివరణ: వ్యాకరణం.

cancel వ్యాకరణం

upload
వివరణ వివరణ
uploaded వివరణ: వ్యాకరణం.

cancel వ్యాకరణం

click
వివరణ వివరణ
clicked the వివరణ: వ్యాకరణం.

cancel వ్యాకరణం

show
వివరణ వివరణ
showed an వివరణ: వ్యాకరణం.

cancel వ్యాకరణం

become
వివరణ వివరణ
became వివరణ: వ్యాకరణం.

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if
వివరణ వివరణ
if వివరణ: వ్యాకరణం.

cancel వ్యాకరణం

was
వివరణ వివరణ
were వివరణ: వ్యాకరణం.

cancel వివరణ

Hello —
వివరణ వివరణ
Hello — వివరణ: వ్యాకరణం.

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fine.
వివరణ వివరణ
well. వివరణ: వ్యాకరణం.

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Philip
వివరణ వివరణ
Philip, వివరణ: వ్యాకరణం.

cancel వివరణ

one
వివరణ వివరణ
a reader వివరణ: వ్యాకరణం.

cancel వివరణ

readers.
వివరణ వివరణ
poetry magazine. వివరణ: వ్యాకరణం.

cancel వివరణ

like your poetry magazine very much because
వివరణ వివరణ
enjoy it: వివరణ: వ్యాకరణం.

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very
వివరణ వివరణ
వివరణ: వ్యాకరణం.

cancel వివరణ

emotional. Every time I read the magazine, I feel
వివరణ వివరణ
emotional, and reading them leaves me వివరణ: వ్యాకరణం.

cancel వివరణ

like
వివరణ వివరణ
appreciate వివరణ: వ్యాకరణం.

cancel వివరణ

new writers
వివరణ వివరణ
new writers వివరణ: వ్యాకరణం.

cancel వివరణ

new writers to
వివరణ వివరణ
వివరణ: వ్యాకరణం.

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works. It
వివరణ వివరణ
work; that encouragement వివరణ: వ్యాకరణం.

cancel వివరణ

to send
వివరణ వివరణ
about submitting వివరణ: వ్యాకరణం.

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week,
వివరణ వివరణ
week వివరణ: వ్యాకరణం.

cancel వివరణ

of my
వివరణ వివరణ
వివరణ: వ్యాకరణం.

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through
వివరణ వివరణ
using వివరణ: వ్యాకరణం.

cancel వివరణ

my
వివరణ వివరణ
the వివరణ: వ్యాకరణం.

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the submit button,
వివరణ వివరణ
“Submit,” వివరణ: వ్యాకరణం.

cancel వివరణ

suddenly
వివరణ వివరణ
వివరణ: వ్యాకరణం.

cancel వివరణ

became
వివరణ వివరణ
went వివరణ: వ్యాకరణం.

cancel వివరణ

any
వివరణ వివరణ
a వివరణ: వ్యాకరణం.

cancel వివరణ

not sure if
వివరణ వివరణ
unsure whether వివరణ: వ్యాకరణం.

cancel వివరణ

received or not.
వివరణ వివరణ
received. వివరణ: వ్యాకరణం.

cancel వివరణ

tell me about
వివరణ వివరణ
check వివరణ: వ్యాకరణం.

cancel వివరణ

I worry that maybe
వివరణ వివరణ
I’m worried వివరణ: వ్యాకరణం.

cancel వివరణ

did
వివరణ వివరణ
may వివరణ: వ్యాకరణం.

cancel వివరణ

go
వివరణ వివరణ
have gone వివరణ: వ్యాకరణం.

cancel వివరణ

Thank you.
వివరణ వివరణ
Thank you. వివరణ: వ్యాకరణం.
ప్రమాణ స్కోర్ నివేదికలు

కార్య సాధన   5/5

వివరణ: కార్య సాధన. మొత్తం నిర్మాణం. సంబంధితత. వ్యాకరణం. పదసంపద. సమన్వయం.

వివరణ: కార్య సాధన. మొత్తం నిర్మాణం. సంబంధితత. వ్యాకరణం. పదసంపద. సమన్వయం.

వివరణ

ఈ కంటెంట్ చూడడానికి సమీక్షను కోరండి

...

మొత్తం నిర్మాణం   4/5

వివరణ: కార్య సాధన. మొత్తం నిర్మాణం. సంబంధితత. వ్యాకరణం. పదసంపద. సమన్వయం.

వివరణ: కార్య సాధన. మొత్తం నిర్మాణం. సంబంధితత. వ్యాకరణం. పదసంపద. సమన్వయం.

వివరణ

ఈ కంటెంట్ చూడడానికి సమీక్షను కోరండి

...

సంబంధితత   4/5

వివరణ: కార్య సాధన. మొత్తం నిర్మాణం. సంబంధితత. వ్యాకరణం. పదసంపద. సమన్వయం.

వివరణ: కార్య సాధన. మొత్తం నిర్మాణం. సంబంధితత. వ్యాకరణం. పదసంపద. సమన్వయం.

వివరణ

ఈ కంటెంట్ చూడడానికి సమీక్షను కోరండి

...

వ్యాకరణం   2/5

వివరణ: కార్య సాధన. మొత్తం నిర్మాణం. సంబంధితత. వ్యాకరణం. పదసంపద. సమన్వయం.

వివరణ: కార్య సాధన. మొత్తం నిర్మాణం. సంబంధితత. వ్యాకరణం. పదసంపద. సమన్వయం.

వివరణ

ఈ కంటెంట్ చూడడానికి సమీక్షను కోరండి

...

పదసంపద   3/5

వివరణ: కార్య సాధన. మొత్తం నిర్మాణం. సంబంధితత. వ్యాకరణం. పదసంపద. సమన్వయం.

వివరణ: కార్య సాధన. మొత్తం నిర్మాణం. సంబంధితత. వ్యాకరణం. పదసంపద. సమన్వయం.

వివరణ

ఈ కంటెంట్ చూడడానికి సమీక్షను కోరండి

...

సమన్వయం   4/5

వివరణ: కార్య సాధన. మొత్తం నిర్మాణం. సంబంధితత. వ్యాకరణం. పదసంపద. సమన్వయం.

వివరణ: కార్య సాధన. మొత్తం నిర్మాణం. సంబంధితత. వ్యాకరణం. పదసంపద. సమన్వయం.

వివరణ

ఈ కంటెంట్ చూడడానికి సమీక్షను కోరండి

...

Question:
You recently ordered a set of ceramic mugs from an online store. When the package arrived, two of the four mugs were broken. You would like a refund or replacement for the damaged items.

వ్యాకరణ సవరణ పొందండి


నమూనా వ్యాకరణ సవరణలు
Several doubt about the accuracy of the memoir writting by the Chevalier de Seingalt are raised in the reading but the professor clarify the seeming contradictions in the Chevalier's accounts to defend the memoir.

The professor explain that the Chevalier rich in assets, but poor in the cash, while he lived in Switzerland and had to occasionally borrow funds while waiting for its assets to selling. Accordingly, to the professor, being low on cash fund is not same as being financially poors. However, in reading someone who borrowing large of amounts of money could not be wealth, therefore the Chevalier must have lied his wealthy life in Switzerland.

The skepticism regards the reliability of the recorded conversations with Voltaire is challenging by the professor as well. She explains that, due to habit of recording each conversation with Voltaire immediately afterward, the Chevalier was able to recall those discussions in detail even after several years had passing.

Finally, the professor refute the idea briber was how the Chevalier got out of prison. She point out that because even the other prisoners who had better resources were unable to successfully bribe their way out of prison it was very unlikely that bribery was how he escaped. Also, she notes the existences of government papers recording repair work done to the Chevalier's prison cell ceiling as strong evidence that his escaping from the prison was accurately recorded.
Several doubt doubts about the accuracy of the memoir writting written by the Chevalier de Seingalt are raised in the reading reading, but the professor clarify clarifies the seeming contradictions in the Chevalier's accounts to defend the memoir.

The professor explain explains that the Chevalier was rich in assets, but poor in the cash, while he lived in Switzerland and had to occasionally borrow funds while waiting for its his assets to selling. Accordingly, sell. According to the professor, being low on cash fund funds is not the same as being financially poors. poor. However, in reading the reading, someone who borrowing borrows large of amounts of money could not be wealth, wealthy, therefore the Chevalier must have lied about his wealthy life in Switzerland.

The skepticism regards regarding the reliability of the recorded conversations with Voltaire is challenging challenged by the professor as well. She explains that, due to the habit of recording each conversation with Voltaire immediately afterward, the Chevalier was able to recall those discussions in detail even after several years had passing. passed.

Finally, the professor refute refutes the idea briber that bribery was how the Chevalier got out of prison. She point points out that because even the other prisoners who had better resources were unable to successfully bribe their way out of prison prison, it was very unlikely that bribery was how he escaped. Also, she notes the existences existence of government papers recording repair work done to the Chevalier's prison cell ceiling as strong evidence that his escaping escape from the prison was accurately recorded.



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doubt
పరిష్కారం వివరణ
doubts The plural form 'doubts' is needed here because there are multiple uncertainties being discussed.

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writting
పరిష్కారం వివరణ
written The correct past participle of 'write' is 'written'.

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reading
పరిష్కారం వివరణ
reading, A comma is needed after 'reading' to separate the two independent clauses.

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clarify
పరిష్కారం వివరణ
clarifies The third person singular form 'clarifies' is needed to agree with the singular subject 'professor'.

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explain
పరిష్కారం వివరణ
explains The third person singular form 'explains' is needed to agree with the singular subject 'professor'.

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was
పరిష్కారం వివరణ
was The verb 'was' is needed to form the past continuous tense.

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the
పరిష్కారం వివరణ
The article 'the' is not needed before 'assets'.

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its
పరిష్కారం వివరణ
his The possessive pronoun 'his' is needed to refer back to 'the Chevalier'.

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selling. Accordingly,
పరిష్కారం వివరణ
sell. According The verb 'sell' is needed here, and 'According' should start a new sentence.

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fund
పరిష్కారం వివరణ
funds The plural form 'funds' is needed here because it refers to money in general.

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the
పరిష్కారం వివరణ
the The article 'the' is needed before 'Chevalier'.

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poors.
పరిష్కారం వివరణ
poor. The correct adjective form is 'poor'.

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reading
పరిష్కారం వివరణ
the reading, The article 'the' is needed before 'reading', and a comma is needed to separate the two independent clauses.

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borrowing
పరిష్కారం వివరణ
borrows The present simple tense 'borrows' is needed to describe a general situation.

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of
పరిష్కారం వివరణ
The preposition 'of' is not needed here.

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wealth,
పరిష్కారం వివరణ
wealthy, The adjective 'wealthy' is needed to describe 'the Chevalier'.

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about
పరిష్కారం వివరణ
about The preposition 'about' is needed to introduce the topic of the sentence.

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regards
పరిష్కారం వివరణ
regarding The preposition 'regarding' is needed to introduce the topic of the sentence.

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challenging
పరిష్కారం వివరణ
challenged The past participle 'challenged' is needed to form the passive voice.

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the
పరిష్కారం వివరణ
the The article 'the' is needed before 'Chevalier'.

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passing.
పరిష్కారం వివరణ
passed. The past participle 'passed' is needed to form the past perfect tense.

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refute
పరిష్కారం వివరణ
refutes The third person singular form 'refutes' is needed to agree with the singular subject 'professor'.

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briber
పరిష్కారం వివరణ
that bribery The noun 'bribery' is needed to refer to the act of giving bribes.

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point
పరిష్కారం వివరణ
points The third person singular form 'points' is needed to agree with the singular subject 'she'.

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prison
పరిష్కారం వివరణ
prison, A comma is needed after 'prison' to separate the two independent clauses.

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existences
పరిష్కారం వివరణ
existence The singular form 'existence' is needed because it refers to one specific thing.

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escaping
పరిష్కారం వివరణ
escape The noun 'escape' is needed to refer to the act of escaping.
writing LessonsCompleted: 0 / 76
Master the TOEFL Writing Email Task

In the TOEFL Writing "Write an Email" task, you will read a short situation and write an email to someone. Every email has a communicative purpose — a real reason for writing.

Based on official TOEFL questions, there are seven types of email prompts:

  • Making an Inquiry or Request — ask for information, help, or a meeting
  • Providing Feedback with Suggestions — share your experience and recommend improvements
  • Organizing or Asking for Help — coordinate plans and recruit people to assist
  • Expressing Appreciation — thank someone and discuss future plans
  • Giving Advice — respond thoughtfully to a friend's question
  • Applying or Volunteering — express interest in a role and present your qualifications
  • Responding to a Concern — address someone's problem with empathy and alternatives

The prompt will give you three bullet points that tell you what to include. You must address all three. The same 3-move writing structure works for all seven types.

Length: about 100–130 words  |  Time: 7 minutes

What the Task Measures

Before you start writing, it helps to know exactly what ETS is grading you on. Your response is evaluated in three areas:

Criterion What It Means What It Looks Like
Task Completion Did you address all three bullet points with specific, relevant details? This is the most important criterion. If you skip a bullet point, your score drops significantly. Describes the issue, explains the reaction, suggests the next step — all in one email.
Organization & Coherence Does your email flow logically? Can the reader follow your ideas from beginning to end without getting confused? Opening → main details → closing action. Ideas connect smoothly with transitions.
Language Use Is your grammar accurate? Do you use varied vocabulary? Is the tone appropriate for the person you are writing to? "Unfortunately," "I'd appreciate it if…," "To keep the session focused" — these show strong, natural English.

Keep these three criteria in mind as you study the tips below. Every scoring decision comes back to these areas.

Tip 1: Use the 3-Move Structure

Every TOEFL email — no matter what the topic is — can be written using the same three moves. Think of them as the "skeleton" of your email:

Move What You Do Helpful Phrases
1. Introduce the Context Start with a greeting. Then briefly state why you are writing. This sets the scene for the reader and usually covers part of the first bullet point. "Thanks for…,"
"I'm writing to…,"
"I wanted to let you know…"
2. Share Key Details This is the main body of your email. Provide the facts, describe the situation, or explain your reaction. Cover the first two bullet points fully with specific details. "Unfortunately,…"
"On top of that,…"
"To keep things focused,…"
3. Propose Next Steps End by suggesting a solution, making a request, or recommending what to do next. This covers the third bullet point. Close politely. "Could you please…,"
"For next time,…"
"If you'd like, I can…"

Why does this work? Because it mirrors how real emails are written: you explain why you're writing, give the important details, and then tell the reader what you need. ETS rewards responses that follow this natural, logical flow.

Tip 2: Follow the 7-Minute Writing Strategy

Seven minutes is short. Without a plan, you may run out of time or forget a bullet point. Here is a step-by-step timing strategy:

0:00–0:40 Read & Identify Purpose Read the scenario and bullet points. Ask yourself: Am I recommending, inviting, or solving a problem? Who am I writing to — and how formal should I be?
0:40–4:30 Write the 3 Moves Write your greeting and Move 1 (context). Then write Move 2 (details for bullet points 1 and 2). Then write Move 3 (next steps for bullet point 3). Add a closing phrase.
4:30–6:30 Check Bullet Points Go back and compare your email to the three bullet points. Did you cover each one with specific details, not just vague statements? Add details where needed.
6:30–7:00 Polish Language & Tone Fix any grammar or spelling mistakes. Add a transition word if two sentences feel disconnected. Make sure your opening and closing match the tone.

Tip: Don't spend too long on the first sentence. Many students waste time trying to write the perfect opening. Just get your ideas down, then improve them during the polishing step.

Tip 3: Match your tone to the recipient

The tone of your email should match the relationship with the person you are writing to:

Writing to someone you don't know
(editor, manager, company)
Use a formal tone.
Greeting: "Dear Editor," "Dear Mr./Ms. [Last name],"
Closing: "Sincerely," "Best regards,"
Writing to classmates or acquaintances Use a semi-formal tone.
Greeting: "Hi everyone," "Hello [First name],"
Closing: "Best," "Looking forward to hearing from you,"
Writing to a coworker or friend Use a friendly but clear tone.
Greeting: "Hi [First name],"
Closing: "Best," "Thanks," "Talk soon,"
Tip 4: Use varied and accurate language

High-scoring emails use accurate grammar, varied vocabulary, and natural transitions. Here are key areas to focus on:

  • Use linking words to connect ideas smoothly: "Unfortunately," "On top of that," "If time permits," "To keep the session focused."
  • Use polite request forms: "I would appreciate it if you could…," "Could you please…," "Would it be possible to…"
  • Avoid repeating the same words – use synonyms and varied sentence structures.
  • Be specific. Instead of "The restaurant was bad," write "The food lacked flavor, and several dishes arrived cold."
  • Avoid slang, text abbreviations, or very casual expressions.
Lesson: Countable nouns and Uncountable nouns
Lesson: Subject verb agreement rules
Lesson: Use the right article
Lesson: Relative pronouns and relative clauses

If you are a premium member, you will have up to 50 free essay grammar corrections.

Review Checklist Before You Submit

Before you submit your email, run through this checklist. It covers everything ETS is looking for in a 5/5 response:

All bullet points covered Did I address each of the three bullet points with specific details, not just vague statements?
Clear purpose Would the reader immediately understand why I am writing and what I need?
Logical flow Does my email follow a natural order: context → details → next steps?
Smooth transitions Did I use linking words ("Unfortunately," "On top of that," "For next time") to connect my ideas?
Appropriate tone Does my greeting and closing match the relationship? (formal for strangers, friendly for coworkers)
Grammar & spelling Did I check for verb tense errors, subject-verb agreement, and spelling mistakes?
Word count Is my email around 100–130 words? Not too short, not unnecessarily long?
TOEFL Writing Email – Response Template

This template follows the 3-move structure. Replace the bracketed sections with your own content based on the prompt. It works for all seven question types.

Universal Template:
[Greeting],

Move 1 — Context: [State the reason you are writing. Connect it to the situation in the prompt. This often covers the first bullet point.]

Move 2 — Details: [Provide specific facts, descriptions, or reactions. Cover the first and second bullet points fully. Use transitions like "Unfortunately," "On top of that," or "In addition" to connect your ideas.]

Move 3 — Next Steps: [Suggest a solution, make a request, or recommend what to do next. This covers the third bullet point. End politely.]

[Closing phrase],
[Your Name]

Adapting the tone:

  • Writing to someone you don't know (hotel manager, venue manager)? Use "Dear [Title/Name]," and "Best regards,"
  • Writing to a professor? Use "Dear Professor [Name]," or "Dear Dr. [Name]," and "Thank you," or "Sincerely,"
  • Writing to classmates or coworkers? Use "Hi everyone," or "Hi [Name]," and "Best," or "Thanks,"

Important: Do not memorize this template word for word. Practice using it with different prompts so that your response sounds natural and fits each specific situation.

Example 1: Making an Inquiry (Formal)
Scenario: You are helping your university's robotics club plan a weekend design workshop for visiting high school students. You need a venue with two meeting rooms, projector access, and space for about twenty participants. A classmate recommended Harbor Learning Center because her team used it last semester.

Write an email to Mei Lin, director of Harbor Learning Center. In your email, do the following:
  • Explain how you learned about the center.
  • Describe the workshop schedule and room needs.
  • Ask about availability and rental fees.
Model Response (Score 5/5)

Dear Mei Lin,

I am writing on behalf of our university robotics club. One of my classmates recommended Harbor Learning Center because her team held a workshop there last semester and had a very positive experience. We are planning a design workshop for visiting high school students on Saturday, October 12, from about 9:30 a.m. to 3:30 p.m. We would need two meeting rooms, projector access in at least one room, and enough space for around twenty participants and a few club volunteers. We expect to divide the students into small groups for part of the day, so having two separate rooms would be especially helpful. Could you please let me know whether the center is available on that date and what the rental fees would be? If there are any reservation rules or equipment charges, I would appreciate that information as well.

Best regards,
[Your Name]

How the 3 Moves Were Used

  • Move 1 (Context): "I am writing on behalf of our university robotics club. One of my classmates recommended…" — explains the purpose and how they heard about the center (bullet point 1).
  • Move 2 (Details): "We are planning a design workshop… two meeting rooms, projector access… around twenty participants…" — describes the schedule and specific room needs (bullet point 2).
  • Move 3 (Next Steps): "Could you please let me know whether the center is available… rental fees… reservation rules or equipment charges" — asks for the information needed (bullet point 3).

Why It Scores 5/5

  • Task Completion: all three bullet points are fully addressed with specific details.
  • Organization: smooth flow from introduction → needs → polite request.
  • Language: formal and appropriate — "on behalf of," "a very positive experience," "I would appreciate that information as well."
  • Tone: professional and courteous — perfect for a business inquiry.
Example 2: Providing Feedback with Suggestions (Semi-Formal)
Scenario: After attending an open house at the new community makerspace, you decided to send feedback to the manager. The demonstrations were interesting and the staff was welcoming, but the tool labels were confusing and the waiting line for 3D-printing stations became too long.

Write an email to Ms. Benson. In your email, do the following:
  • Mention what you liked about the open house.
  • Explain the problems you noticed during the event.
  • Offer suggestions that could improve future open houses.
Model Response (Score 5/5)

Dear Ms. Benson,

I recently attended the open house at the new community makerspace, and I wanted to share a few comments. I really enjoyed the demonstrations, especially the 3D-printing and laser-cutting activities, and the staff members were welcoming and patient when visitors asked questions. The event gave a strong first impression of the space. I did notice a couple of problems, though. Some of the labels on the tools were difficult to understand, especially for visitors who were completely new to the equipment. In addition, the waiting line for the 3D-printing stations became very long during the busiest part of the event, so some people seemed unsure whether they would get a turn. For future open houses, it might help to use larger, clearer labels with brief descriptions of what each tool does. A sign-up sheet or timed demonstration schedule for the 3D printers could also reduce confusion and make the line move more smoothly.

Best regards,
[Your Name]

How the 3 Moves Were Used

  • Move 1 (Context): "I recently attended the open house… I really enjoyed the demonstrations…" — establishes why they are writing and what they enjoyed (bullet point 1).
  • Move 2 (Details): "Some of the labels on the tools were difficult to understand… the waiting line… became very long…" — describes specific issues with details (bullet point 2).
  • Move 3 (Next Steps): "it might help to use larger, clearer labels… A sign-up sheet or timed demonstration schedule…" — offers practical improvement suggestions (bullet point 3).

Why It Scores 5/5

  • Task Completion: praises the event, explains the problems with specific detail, and offers concrete solutions.
  • Organization: positive → negative → constructive suggestion. A natural and diplomatic flow.
  • Language: varied and precise — "completely new to the equipment," "seemed unsure," "reduce confusion."
  • Cohesion: smooth transitions — "I did notice a couple of problems, though," "In addition," "For future open houses."
Example 3: Responding to a Concern (Friendly)
Scenario: As coordinator of your student business club, you have already scheduled next month's training session on resume writing because the room, speaker, and handouts are all arranged. One member, Nina, wrote to ask whether the club could change the topic to interview practice instead, since that is what she needs most right now.

Write an email to Nina. In your email, do the following:
  • Acknowledge her concern in a polite way.
  • Explain why the club cannot change the topic now.
  • Suggest online resources that may help her practice interviewing on her own.
Model Response (Score 5/5)

Dear Nina,

Thank you for writing and for sharing your concern. I understand why interview practice feels especially important to you right now, and I appreciate you letting me know what kind of support would be most useful. Unfortunately, we cannot change next month's training topic at this point because the room reservation, speaker plan, and printed handouts have already been arranged for the resume-writing session. Making a change now would create confusion and would likely waste resources that are already prepared. However, I still want to help you prepare for interviews. The university career center has sample interview questions on its website, and there are also several free mock-interview videos and practice tools online. If you would like, I can send you a short list of resources that I think are especially useful.

Best regards,
[Your Name]

How the 3 Moves Were Used

  • Move 1 (Context): "Thank you for writing and for sharing your concern. I understand why interview practice feels especially important…" — acknowledges the concern with empathy (bullet point 1).
  • Move 2 (Details): "the room reservation, speaker plan, and printed handouts have already been arranged… would create confusion…" — explains clearly why the topic cannot be changed (bullet point 2).
  • Move 3 (Next Steps): "The university career center has sample interview questions… free mock-interview videos and practice tools…" — suggests specific, helpful resources (bullet point 3).

Why It Scores 5/5

  • Task Completion: shows empathy, gives a clear reason for declining, and offers multiple specific resources.
  • Organization: understanding → explanation → helpful alternatives. Diplomatic and supportive.
  • Language: warm and natural — "I still want to help you prepare," "I think are especially useful."
  • Tone: friendly and encouraging — perfect for a fellow student.
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