아이엘츠듣기연습 문제29

The correct answer is A because Hillcrest Grill introduced better team coaching to address inconsistent food quality.

Associated Text:
The solution she chose was to introduce a really thorough staff training programme, with clear standards for every dish, regular tasting sessions and ongoing kitchen workshops.

The correct answer is C because Oaktree Inn dealt with service mistakes by giving waiters more authority to fix problems immediately.

Associated Text:
What they needed was authority. The owner chose to empower frontline staff to deal with mistakes the moment they happened, by offering a free side dish or a small discount immediately, without having to find a manager.

The correct answer is B because Coastal Kitchen made its food choices clearer with simpler descriptions, fewer items and helpful icons.

Associated Text:
The owner brought in a designer and totally redesigned the menu, with clearer descriptions, fewer items and helpful icons for things like vegetarian or spicy dishes.

The correct answer is A because Park Avenue Eatery used six months of team coaching focused on cooking and customer interaction.

Associated Text:
He asked me to put together a six month staff training programme that focused not only on cooking techniques but also on customer interaction.

The correct answer is C because Lemon Tree Cafe gave waiters more authority to handle everyday issues themselves instead of passing everything to the owner.

Associated Text:
After our consultation, she empowered her frontline waiters to deal with most everyday issues themselves, and only pass on the serious ones.

The correct answer is B because The Willow Tree made its food choices clearer around customer preferences and simplified the wine list.

Associated Text:
She made a huge effort to redesign the menu around her customers' real preferences, with smaller portions of more dishes and a much clearer wine list.