Questions 11-16
Which option matches each library volunteer activity?
- reading stories aloud to young children
- showing newcomers how to use online databases
- collecting opinions from library users
- explaining the layout of the building
- helping schools borrow class sets of books
- sorting and labelling new arrivals
- carrying books to people who are unwell
- chairing an evening meeting for readers
- demonstrating equipment such as printers
Write the correct letter
A-I next to questions 11-16.
The correct answer is D because volunteers at the front welcome desk explain where facilities and areas are in the building. The other options do not match this role because it is about orienting visitors, not databases, deliveries, newsletters, story-time, or school loans.
Associated Text:
your job there is mainly to help them get their bearings, explaining where the children's area is, where the study rooms are, where the lifts and toilets are
The correct answer is B because IT learning session volunteers help learners log in, use online databases, and download e-books. The other options are incorrect because they describe different volunteer activities.
Associated Text:
volunteers sit beside individual learners, walking them through how to log in, how to use our online databases, and how to download an e book.
The correct answer is G because the home delivery service involves taking boxes of books and audiobooks to housebound users. The other options are incorrect because they do not involve carrying books to people who are unwell.
Associated Text:
our delivery volunteers carry boxes of books and audiobooks out to them every fortnight.
The correct answer is C because newsletter volunteers collect readers' opinions about events and future activities and pass them to the editorial team. The other options are incorrect because they refer to different library tasks.
Associated Text:
What our volunteers do is talk to readers in the library, find out what people thought of recent events, ask what they'd like us to put on in the future, and pass that summary of opinions back to the editorial team
The correct answer is A because toddler story-time volunteers read stories aloud to young children. The other options do not match the activity described for toddlers.
Associated Text:
just a willingness to read stories aloud to young children with lots of expression.
The correct answer is E because volunteers help local primary schools select, check out, and arrange loans of class sets of books. The other options are incorrect because they are not the school liaison role.
Associated Text:
Our volunteers help select titles, check them out, and arrange the loan paperwork, basically making sure schools can borrow class sets of books smoothly
Questions 17-20
Choose the correct letter, A, B, or C.
Write your answers in boxes 17-20
on your answer sheet.
17. Which programme creates the greatest demand for volunteer hours?
18. Which quality does Olivia say matters more than trainable practical skills?
19. The first week when new volunteers are scheduled to work independently begins on
20. For the next volunteer social event, the library service has arranged
(A) is incorrect. The spring event is only two days in one venue.
(B) is incorrect. The winter festival needs several volunteers but not the most.
(C) is correct. The summer holiday programme runs for six weeks across all branches, giving it the greatest need for volunteer time.
Associated Text:
the programme that needs the most volunteers by far is our summer holiday reading programme, it runs across all of our branches for six full weeks during the school holidays, so it has the biggest demand for volunteer hours
(A) is correct. Olivia says listening is the quality they look for above anything else.
(B) is incorrect. Flexibility is useful but not the top requirement.
(C) is incorrect. The recording does not support this option: enthusiasm for books.
Associated Text:
the most important thing of all is having strong listening skills.
(A) is incorrect. 5 October is for induction and shadowing.
(B) is correct. The first proper shifts begin in the week starting 12 October.
(C) is incorrect. 26 October is when one-to-one chats take place.
Associated Text:
We then ease you into your own first proper shifts in the week beginning the 12th of October.
(A) is incorrect. Afternoon tea and the museum tour were previous events.
(B) is incorrect. Afternoon tea and the museum tour were previous events.
(C) is correct. The next social event is a theatre evening at the Riverford Playhouse.
Associated Text:
Our next event is a theatre evening, with tickets to a play at the Riverford Playhouse.
