IELTSการฟังฝึกฝน14

The correct answer is carpets because Owen says the main studio has soft floor covering, and Marcia confirms they vacuum the carpets and treat stains.

Associated Text:
The tiny kitchen has tiles, and the main studio has soft floor covering.
Marcia: Right, we vacuum the carpets and lift any stains as well.

The correct answer is microwave because Marcia refers to the appliance used for heating lunches, and Owen identifies it as the microwave.

Associated Text:
I mean the appliance used for heating lunches.
Owen: The microwave, yes. That gets used every day at lunchtime

The correct answer is brass because Owen says the door handles are brass and identifies those as the fittings to polish.

Associated Text:
The door handles are brass and they do tarnish quickly. The chrome light switches can be left; the brass handles are the ones to polish.

The correct answer is blinds because Owen says the office only has blinds there and that they get dusty.

Associated Text:
We can deal with the window coverings from the office side if you'd like that doing.
Owen: We only have blinds there, and my colleague is forever complaining about the dust on them.

The correct answer is walls because Marcia says internal walls can be cleaned and Owen asks about washing down the grubby wallpaper area.

Associated Text:
And we can also do internal walls. We use a special damp cloth to protect the paint.
Owen: The wallpaper above the desks is starting to look a bit grubby.

The correct answer is decorator because Marcia says internal painting is handled by a decorator, while plumbing is arranged separately.

Associated Text:
For internal painting, we use a decorator; plumbing is handled separately.

The correct answer is pollen because the air-purifying clean captures allergy particles, and Marcia says summer requests most often concern pollen.

Associated Text:
It captures particles like pollen and helps people who suffer from hay fever or other seasonal allergies. Dust is reduced too. In summer, the request we hear most often is about pollen.

The correct answer is agency because Marcia says background checks are handled independently by an external agency.

Associated Text:
a thorough background check. We use an external agency for that, so it is handled independently of our office managers.

The correct answer is induction because Marcia says the first day is only an introduction and the full induction lasts two weeks.

Associated Text:
they go through induction. The first day is only an introduction. The full induction lasts for two weeks

The correct answer is report because urgent calls are separate, while the written report is kept on file after each visit.

Associated Text:
We ask all our clients to fill in a short report after every visit and email it to us.