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This listening practice simulates the third section of the IELTS Listening test. Listen to the audio and answer questions 21-30.
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Questions 21-24
Choose the correct letter, A, B, or C.

Write your answers in boxes 21-24 on your answer sheet.

21. Why did Liam choose Greenfield Manor?

22. What safety issue does Dr Green stress most?

23. What problem may guests create?

24. What caused a previous delay?

(A) is incorrect. He does not mention overseas guests.

(B) is correct. Liam says he liked the idea of being based in the hotel's function rooms rather than planning a reception in a garden or marquee.

(C) is incorrect. Summer wedding work is mentioned only as something that might be fun, not the main reason he chose the placement.

Associated Text:
I know, but I liked the idea of being based in the hotel's function rooms. Planning a reception in a garden or marquee doesn't have the same appeal, even though that might be fun in summer.

(A) is incorrect. The catering equipment is the hotel catering team's responsibility.

(B) is incorrect. The recording does not support this option: clearing the dance floor.

(C) is correct. Dr Green says the function rooms will be Liam's responsibility and that the main priority is keeping all the guests within the venue boundary.

Associated Text:
However, the function rooms and what goes on there will be yours. That'll include keeping all the guests within the function suite once the reception begins.

(A) is correct. Dr Green warns that guests can interfere with events, especially when taking photos, and can be hard to manage.

(B) is incorrect. Liam should not rely on guests as helpers.

(C) is incorrect. The recording does not support this option: They may take too many photos.

Associated Text:
There'll be more interest in filming the bride than volunteering. You'll need to make sure they don't interfere with events while doing that.

(A) is incorrect. Late deliveries are mentioned only as a possible issue, and the hotel has been lucky so far.

(B) is correct. Liam says a staff member being unwell caused a delay last year.

(C) is incorrect. The band finishing early is hypothetical and not the past disruption described.

Associated Text:
I was thinking about what to do if a key staff member fell ill on the day as well. I know that last year that caused a terrible delay. So we've actually had a member of staff being unwell affect the timing in the past.

Questions 25-30
What is important for each hospitality skill?
  1. adaptability
  2. attention to detail
  3. good personal presentation
  4. staying composed
  5. using specialists
  6. confidence in judgement
  7. single-task focus
  8. long-term thinking

Write the correct letter A-H next to questions 25-30.

25. Communication

26. Organisation

27. Time management

28. Creativity

29. Leadership

30. Networking

The correct answer is C because Dr Green emphasises face-to-face persuasion and says a smart appearance helps create a strong first impression.

Associated Text:
Good, first impressions count, and a smart appearance does so much of the work.

The correct answer is A because Dr Green explains that organisation in this work means being ready to make on-the-spot changes when plans alter.

Associated Text:
You may have to make an on the spot change to a timetable because of a problem you hadn't anticipated. Just do it, okay.

The correct answer is D because Dr Green says time management requires appearing calm under pressure, and Liam agrees that this is hard when multitasking.

Associated Text:
That's hard to do.

The correct answer is B because creativity is described as taking a client's big-picture idea and filling in the fine points that make it work.

Associated Text:
Often your client has what we call the big picture idea, say, a particular theme for their wedding, but it's up to the events manager to think of all the fine points that go into making it work.

The correct answer is F because Dr Green says leadership means accepting responsibility for final decisions and trusting what you think is best.

Associated Text:
you have the ultimate responsibility. So believe in what you think is best. Be prepared to say, "Yes, that's a good idea, but it won't work here."

The correct answer is H because networking is linked to future job applications, ambitions and thinking ahead.

Associated Text:
That's a useful way to see it.
Dr Green: Exactly. Think ahead. Remember what your ambitions are, and keep them in mind.

Note: After the instruction audio, you will have 20 seconds to look at questions before listening to the conversation.
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Answer Sheet
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Buod ng Iskor
0 / 1
Multiple Choice
Summary Completion
Multiple Selection
Short Answer
Matching
Sentence Completion
Diagram Labelling
Note Completion
Form Completion
Table Completion
Flow Chart Completion
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