TOEIC Reading 7 Practice 101

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1. Why did Mr. Derham write the letter?

A. To provide feedback on a recently purchased product
B. To point out several flaws in the product's design
C. To complain about the lack of service centers nearby
D. To request a refund of the expenses he had to meet

2. In the letter, the word "refused" in paragraph 2, line 1, is closest in meaning to:

A. Declined
B. Repelled
C. Discarded
D. Abstained

3. What does Mr. Derham mention about the service center on 8th Avenue?

A. Its employees are not very responsive
B. It is not competent to handle warranties
C. It is recommended by the company
D. It charges more than it is supposed to

4. What does the company's warranty policy NOT mention?

A. A brief description of what the company does
B. A list of available service centers
C. A clarification of what the warranty covers
D. A reminder that the receipt must be kept

5. What amount reported by Mr. Derham does the warranty NOT cover?

A. $16
B. $42
C. $45
D. $15

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