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TOEIC Reading 7 Practice 101

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1. Why did Mr. Derham write the letter?
2. In the letter, the word "refused" in paragraph 2, line 1, is closest in meaning to:
3. What does Mr. Derham mention about the service center on 8th Avenue?
4. What does the company's warranty policy NOT mention?
5. What amount reported by Mr. Derham does the warranty NOT cover?
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