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TOEIC Reading 7 Practice 26

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1. In the reply, the word “differentiate” is closest in meaning to:
2. According to the letter, what should the boutique's customer service do?
3. When should the customer rate the boutique's service as “satisfactory”?
4. Why did Ms. Ortega have to cancel her order?
5. What does Ms. Ortega suggest to the boutique?
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