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This listening practice simulates the third section of the IELTS Listening test. Listen to the audio and answer questions 21-30.
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Note: During the instruction audio, you will have 20 seconds to look at questions before listening to the conversation.
Questions 21-23
Complete the notes below.

Write NO MORE THAN ONE WORD for each answer.

Differences between individuals in the workplace

Individuals bring different:

ideas, (21) and learning experiences.

Work behaviour differences are due to:

personality and (22).

Effects of diversity on companies:

Advantage: people have a more (23) way of thinking

Disadvantage: differences can cause conflict

The answer is attitudes. The passage states, "Everybody has their own ideas, but they also have their own attitudes and learning experiences." This demonstrates that, in addition to ideas and learning experiences, attitudes are one of the different things individuals bring to a workplace.

Associated Text:
Everybody has their own ideas, but they also have their own attitudes and learning experiences.

The answer is gender. The script says, "but personality has a lot to do with it and so does gender. Men and women tend to behave differently to each other in the workplace." This directly supports that gender is a key factor influencing work behaviour differences.

Associated Text:
but personality has a lot to do with it and so does gender. Men and women tend to behave differently to each other in the workplace.

The answer is creative. The passage notes, "On the plus side, diversity encourages people to be creative thinkers, and that is considered to be valuable to the company." Therefore, the advantage is that people have a more creative way of thinking.

Associated Text:
On the plus side, diversity encourages people to be creative thinkers, and that is considered to be valuable to the company.

Questions 24-27
Choose the correct letter, A, B, or C.

  • 24. Julie thinks employers should encourage workers who
  • 25. Julie think managers need to be able to
  • 26. Julie believes HR should look for job applicants who
  • 27. Julie believes managers should

The answer is A. (A) is correct because Julie states, "managers should focus on identifying workers who are confident to take the lead and are not afraid of responsibility," which describes leadership skills. (B) and (C) are incorrect as there is no support for preferring a lack of confidence or prioritizing enthusiasm for teamwork.

Associated Text:
managers should focus on identifying workers who are confident to take the lead and are not afraid of responsibility.

The answer is B. (B) is correct because Julie says, "one of the most important tasks for a manager is to balance the needs of the individual on the one hand, and group cooperation on the other." This shows the need to take different needs into account. (A) is only partially supported, and (C) is not mentioned.

Associated Text:
one of the most important tasks for a manager is to balance the needs of the individual on the one hand, and group cooperation on the other.

The answer is A. (A) is correct because Julie says, "HR needs to look for applicants who can think outside the box – who can think for themselves." This clearly describes independent thinking. (B) and (C) are not emphasized as essential qualities by Julie.

Associated Text:
HR needs to look for applicants who can think outside the box – who can think for themselves.

The answer is C. (C) is correct since Julie states, "Rewards given when employees show the type of behaviour that management values. The important thing is that these are given right at the beginning so that new employees learn immediately what is expected." This means managers should reward employees who show potential. (A) and (B) are not suggested as what Julie believes managers should do.

Associated Text:
Rewards given when employees show the type of behaviour that management values. The important thing is that these are given right at the beginning so that new employees learn immediately what is expected.

Questions 28-30
Complete the sentences below.

Write NO MORE THAN ONE WORD for each answer.

Managers must understand their employees and respect their company's (28).

During times of change, the company's (29) may be more important than individual employees.

At these times, managers may have to cope with increased amounts of (30).

The answer is culture. The script says, "managers not only have to understand their employees, they also have to recognise the culture of the company." Thus, managers must respect their company's culture.

Associated Text:
managers not only have to understand their employees, they also have to recognise the culture of the company.

The answer is profit. The text serves, "It can be tricky if the company has to increase profit, for example. In that situation, the manager might have to give priority to profit over the needs of the individual staff members." This means profit may be more important than individual employees during times of change.

Associated Text:
In that situation, the manager might have to give priority to profit over the needs of the individual staff members.

The answer is stress. The script concludes, "that's why managers must be able to deal with high stress levels. During a period of change, they should not only be thinking about the stress on their staff but also think about themselves." Therefore, stress is what managers may have to cope with in greater amounts during times of change.

Associated Text:
that's why managers must be able to deal with high stress levels. During a period of change, they should not only be thinking about the stress on their staff but also think about themselves.

Answer Sheet
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Multiple Choice
Summary Completion
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Short Answer
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Sentence Completion
Diagram Labelling
Note Completion
Form Completion
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