Questions 1-5 refer to the following multiple reading texts.
To: alansmith@ourthrivingplanet.com From: customerservice@goldenleisureinn.com Date: August 14 Subject: Reservation RC-8296 |
Dear Mr. Smith, Thank you for choosing the Golden Leisure Inn. We are highly honored to host the upcoming State of the Environment conference, and as we are a big supporter of the event, you will receive a 30% discount on all your bookings. Moreover, we will have a company driver pick you up at the airport on September 8. Please keep your reservation code (RC-8296) handy. Allow us to suggest some of the most amazing facilities we have to offer: a superb spa with sauna and fitness rooms, a fully equipped gym, and several dining rooms to enjoy a variety of cuisines. We also have the Oriental Delights restaurant on the roof and the Tiempos Relajantes bar at the entrance. Should you have any questions, don't hesitate to call us at (568) 859-9623. Best regards, Jefferson Rodgers, Customer Service Manager at the Golden Leisure Inn |
To: customerservice@goldenleisureinn.com From: alansmith@ourthrivingplanet.com Date: August 15 Subject: Re: Reservation RC-8296 |
To Whom It May Concern, I regret to say that I have noticed a mistake in your confirmation email. First and foremost, thank you for your generous special offer and your help in raising public awareness of environmental problems. Your stance on environmental protection makes a big difference. To clarify, you mentioned that I would arrive on September 8, which is incorrect. Though the conference begins on September 8, I will arrive two days earlier, on September 6. There must have been a mix-up, but I am confident that you will update the information as soon as possible. Thank you again for being so helpful! Sincerely, Alan Smith Event Manager at Our Thriving Planet |