IELTS® General Reading Practice 47

close Filter
search
 
schedule First Time: 0 min 0 secs
replay Retake Test
  • Your Score: /
schedule20:00
  • help Learn how to HIGHLIGHT & ADD NOTES
    1. HOLD LEFT CLICK
    2. DRAG MOUSE OVER TEXT
    3. RIGHT CLICK SELECTED TEXT

Read the text below and answer questions 15-21.

Internal Complaint Review: An Understanding

The purpose of the internal complaint review is to provide all employees with the opportunity to seek resolution of work-related complaints. This policy supplements the Open Door Policy, which states our philosophy that all employees must have access to their immediate supervisors or the Executive Director to express their work-related concerns informally.

We will attempt to treat all internal complaints and their investigation as confidential, recognizing, however, that in the course of investigating and resolving internal complaints, some dissemination of information to others may be appropriate. Written complaints should be directed to the Executive Director, as soon as possible, after the date of the event that gave rise to the work-related concern, within ten (10) days of the event. 

Direct communication with the Board of Directors regarding employee matters is not appropriate. Staff correspondence with the Board of Directors regarding the matter should not take place. The Executive Director or Board Chairperson will set up a meeting to discuss the complaint within a reasonable time following the receipt of the written complaint. As necessary, the Executive Director or Board Chairperson will also meet with others who are named in the complaint or who may have knowledge of the facts set forth in the complaint.

Within ten (12) working days of the last of these meetings, the Executive Director or Board Chairperson will provide the employee with a written response to the complaint. If the complaint is resolved to the employee's satisfaction, the terms of the resolution will be recorded and signed by the employee and the Executive Director or Board Chairperson.

Read the text below and answer questions 22-27.

Combining Passion with Work: “Starting Up” Again in Italy

If you are interested in potentially moving to a different country and starting up a business, this article is perfect for you. This month, in Working Abroad, we have a fun article about one of Europe's most popular countries: Italy. Read on for more information! 

These days, it is not difficult to hear about another recession. Stuck in the middle of its third consecutive year of a truly devastating recession with an ever-decreasing GDP, rising unemployment, and higher costs of living, the beautiful country of Italy is examining new ways of revitalizing its struggling economy. It is doing so by intriguing foreigners to live and set up a business in the country.

Last March, the Italian government launched its first-ever “Startup Visa program”, a special permit reserved for entrepreneurs coming from outside of Europe. Would this be good for typical tourists? Definitely not. To be eligible for the program, entrepreneurs need to have innovative business ideas in the technological field. Italy is currently thinking about extending the program to foreign students who have graduated from an Italian university and want to stay in the country to start a business.

The strengths of the Startup Visa program include its relatively quick turnaround time. Surprisingly enough, it should take less than one month for the Board to vote and decide on the application. In addition to a winning idea, applicants must demonstrate that they have at least €50,000 in startup funding. This is to “weed out” those who are just looking to use the program for an extended stay in Italy! 

Contrary to Italy's reputation, the bureaucracy associated with the program is minimal: applicants have to make sure their proposal is innovative. This means that their company must be technologically innovative, and that it must qualify as a startup company. In other words, it must not be listed on a regulated market under Italian law.

Since the process is relatively easy, various applicants from all over the world have sought to win a start-up visa. One of the first entrepreneurs to do so was from Russia. Mr. Bulchencho decided to move to Europe after a national crisis had hit Russia. As such, he set up a travel startup to help Italy's tourism sector. 

Mr Bulchencho's example is just one of many visa award-winners who have decided to try out their technological start-ups in one of the most beautiful countries in the world. Who knows--maybe you will be the next award-winner in Italy! 

15. work-related - The statement, “The purpose of the internal complaint review is to provide all employees with the opportunity to seek resolution of work-related complaints.” proves this to be correct.
16. informally - The statement, “This policy supplements the Open Door Policy, which states our philosophy that all employees must have access to their immediate supervisors or the Executive Director to express their work-related concerns informally.” proves this to be correct.
17. dissemination- The statement, “We will attempt to treat all internal complaints and their investigation as confidential, recognizing, however, that in the course of investigating and resolving internal complaints, some dissemination of information to others may be appropriate.” proves this to be correct.
18. 10 days / ten days - The statement, “Written complaints should be directed to the Executive Director, as soon as possible, after the date of the event that gave rise to the work-related concern, within ten (10) days of the event.” proves this to be correct. 
19. correspondence - The statements, “Direct communication with the Board of Directors regarding employee matters is not appropriate. Staff correspondence with the Board of Directors regarding the matter should not take place.” prove this to be correct. Since 'direct communication' is a synonym for 'unmediated transmission of information', it cannot be considered as a correct answer, since it is included in the summary paragraph.
20. (the) receipt - The statement, “The Executive Director or Board Chairperson will set up a meeting to discuss the complaint within a reasonable time following the receipt of the written complaint.” proves this to be correct.
21. resolution- The statement, “If the complaint is resolved to the employee's satisfaction, the terms of the resolution will be recorded and signed by the employee and the Executive Director or Board Chairperson.” proves that this is correct. 'Properly archived' is synonymous with 'recorded'.
22. B- This is not included in the passage. Rather, it is stated that unemployment is rising.
23. C- The statements, “...the beautiful country of Italy is examining new ways of revitalizing its struggling economy. It is doing so by intriguing foreigners to live and set up a business in the country.” prove that this is correct.
24. A- The statements, “...“Startup Visa program”, a special permit reserved for entrepreneurs coming from outside of Europe.” and “To be eligible for the program, entrepreneurs need to have innovative business ideas in the technological field.” prove this to be correct.
25. D- The statement, “The strengths of the Startup Visa program include its relatively quick turnaround time.” proves this to be correct.
26. B- The statements, “In addition to a winning idea, applicants must demonstrate that they have at least €50,000 in startup funding. This is to “weed out” those who are just looking to use the program for an extended stay in Italy!” prove this to be correct.
27. A- The statement, “This means that their company must be technologically innovative, and that it must qualify as a startup company.” proves this to be correct.



This reading practice simulates the second section of the IELTS General Reading test. You should spend about twenty minutes on it. Read the passage(s) and answer questions 15-27.
Questions 15-21
Complete the summary below.

Choose Choose NO MORE THAN THREE WORDS AND/OR A NUMBER from the text for each answer.  from the passage for each answer.

Write your answers in 15-21 on your answer sheet.

In resolution proceedings, all matters and grievances must be strictly . As per the nature of the Open Door Policy, employees can address their direct managers when discussing their concerns. It cannot be guaranteed that the of particular details will not take place, if the inquiry of the situation requires such action. Employees will have a window period of to notify the proper individual of the desired course of action. In addition to unmediated transmission of information, any type of  between staff and members of the board is discouraged. Upon of the grievance in writing, contact will be made regarding a potential appointment between the proper parties. If the matter is deemed to have been settled appropriately, all details regarding the will be properly archived.

Questions 22-27
Choose the correct letter, A, B, C or D.

Write your answers in boxes 22-27 on your answer sheet.

22. Which of the following are not included to describe Italy's recession?

23. How is Italy trying to solve its recession?

24. What is the best definition of the “Startup Visa Program”?

25. Which of the following is a strong point of the program?

26. What is the purpose of the startup funding requirement?

27. Which of the following is a requirement of proposed startups?






Answer Sheet
1
N/A
2
N/A
3
N/A
4
N/A
5
N/A
6
N/A
7
N/A
8
N/A
9
N/A
10
N/A
11
N/A
12
N/A
13
N/A
14
N/A
15
16
17
18
19
20
21
22
23
24
25
26
27
28
N/A
29
N/A
30
N/A
31
N/A
32
N/A
33
N/A
34
N/A
35
N/A
36
N/A
37
N/A
38
N/A
39
N/A
40
N/A


Reading Passage Vocabulary
Internal Complaint Review: An Understanding / Combining Passion with Work


Read the text below and answer questions 15-21.

Internal Complaint Review: An Understanding

The purpose of the internal complaint review is to provide all employees with the opportunity to seek resolution of work-related complaints. This policy supplements the Open Door Policy, which states our philosophy that all employees must have access to their immediate supervisors or the Executive Director to express their work-related concerns informally.

We will attempt to treat all internal complaints and their investigation as confidential, recognizing, however, that in the course of investigating and resolving internal complaints, some dissemination of information to others may be appropriate. Written complaints should be directed to the Executive Director, as soon as possible, after the date of the event that gave rise to the work-related concern, within ten (10) days of the event. 

Direct communication with the Board of Directors regarding employee matters is not appropriate. Staff correspondence with the Board of Directors regarding the matter should not take place. The Executive Director or Board Chairperson will set up a meeting to discuss the complaint within a reasonable time following the receipt of the written complaint. As necessary, the Executive Director or Board Chairperson will also meet with others who are named in the complaint or who may have knowledge of the facts set forth in the complaint.

Within ten (12) working days of the last of these meetings, the Executive Director or Board Chairperson will provide the employee with a written response to the complaint. If the complaint is resolved to the employee's satisfaction, the terms of the resolution will be recorded and signed by the employee and the Executive Director or Board Chairperson.

Read the text below and answer questions 22-27.

Combining Passion with Work: “Starting Up” Again in Italy

If you are interested in potentially moving to a different country and starting up a business, this article is perfect for you. This month, in Working Abroad, we have a fun article about one of Europe's most popular countries: Italy. Read on for more information! 

These days, it is not difficult to hear about another recession. Stuck in the middle of its third consecutive year of a truly devastating recession with an ever-decreasing GDP, rising unemployment, and higher costs of living, the beautiful country of Italy is examining new ways of revitalizing its struggling economy. It is doing so by intriguing foreigners to live and set up a business in the country.

Last March, the Italian government launched its first-ever “Startup Visa program”, a special permit reserved for entrepreneurs coming from outside of Europe. Would this be good for typical tourists? Definitely not. To be eligible for the program, entrepreneurs need to have innovative business ideas in the technological field. Italy is currently thinking about extending the program to foreign students who have graduated from an Italian university and want to stay in the country to start a business.

The strengths of the Startup Visa program include its relatively quick turnaround time. Surprisingly enough, it should take less than one month for the Board to vote and decide on the application. In addition to a winning idea, applicants must demonstrate that they have at least €50,000 in startup funding. This is to “weed out” those who are just looking to use the program for an extended stay in Italy! 

Contrary to Italy's reputation, the bureaucracy associated with the program is minimal: applicants have to make sure their proposal is innovative. This means that their company must be technologically innovative, and that it must qualify as a startup company. In other words, it must not be listed on a regulated market under Italian law.

Since the process is relatively easy, various applicants from all over the world have sought to win a start-up visa. One of the first entrepreneurs to do so was from Russia. Mr. Bulchencho decided to move to Europe after a national crisis had hit Russia. As such, he set up a travel startup to help Italy's tourism sector. 

Mr Bulchencho's example is just one of many visa award-winners who have decided to try out their technological start-ups in one of the most beautiful countries in the world. Who knows--maybe you will be the next award-winner in Italy! 

15. work-related - The statement, “The purpose of the internal complaint review is to provide all employees with the opportunity to seek resolution of work-related complaints.” proves this to be correct.
16. informally - The statement, “This policy supplements the Open Door Policy, which states our philosophy that all employees must have access to their immediate supervisors or the Executive Director to express their work-related concerns informally.” proves this to be correct.
17. dissemination- The statement, “We will attempt to treat all internal complaints and their investigation as confidential, recognizing, however, that in the course of investigating and resolving internal complaints, some dissemination of information to others may be appropriate.” proves this to be correct.
18. 10 days / ten days - The statement, “Written complaints should be directed to the Executive Director, as soon as possible, after the date of the event that gave rise to the work-related concern, within ten (10) days of the event.” proves this to be correct. 
19. correspondence - The statements, “Direct communication with the Board of Directors regarding employee matters is not appropriate. Staff correspondence with the Board of Directors regarding the matter should not take place.” prove this to be correct. Since 'direct communication' is a synonym for 'unmediated transmission of information', it cannot be considered as a correct answer, since it is included in the summary paragraph.
20. (the) receipt - The statement, “The Executive Director or Board Chairperson will set up a meeting to discuss the complaint within a reasonable time following the receipt of the written complaint.” proves this to be correct.
21. resolution- The statement, “If the complaint is resolved to the employee's satisfaction, the terms of the resolution will be recorded and signed by the employee and the Executive Director or Board Chairperson.” proves that this is correct. 'Properly archived' is synonymous with 'recorded'.
22. B- This is not included in the passage. Rather, it is stated that unemployment is rising.
23. C- The statements, “...the beautiful country of Italy is examining new ways of revitalizing its struggling economy. It is doing so by intriguing foreigners to live and set up a business in the country.” prove that this is correct.
24. A- The statements, “...“Startup Visa program”, a special permit reserved for entrepreneurs coming from outside of Europe.” and “To be eligible for the program, entrepreneurs need to have innovative business ideas in the technological field.” prove this to be correct.
25. D- The statement, “The strengths of the Startup Visa program include its relatively quick turnaround time.” proves this to be correct.
26. B- The statements, “In addition to a winning idea, applicants must demonstrate that they have at least €50,000 in startup funding. This is to “weed out” those who are just looking to use the program for an extended stay in Italy!” prove this to be correct.
27. A- The statement, “This means that their company must be technologically innovative, and that it must qualify as a startup company.” proves this to be correct.
 
IELTS General Reading Tips for Success
These are general tips that will appear on all reading questions.

Tips to improve your reading speed
To get a high score on the IELTS reading section, you need to have a fast reading speed. To have a fast reading speed, you need to improve your vocabulary and practice dissecting sentences. One strategy to dissect a sentence is to look for the subject and verb of the sentence. Finding the subject and verb will help you better understand the main idea of said sentence. Keep in mind, a common feature of a IELTS reading passage is to join strings of ideas to form long compound sentences. This produces large chunks that students have a hard time absorbing. Do not get overwhelmed by its length, just look for the subject and verb, the rest of the ideas will flow.


Keep in mind, having a slow reading speed makes skimming or scanning a reading passage more difficult. The process of quickly skimming through a reading passage for specific keywords or main ideas is a requirement for you to employ successful reading strategies to improve your IELTS reading score. In other words, skimming and scanning are critical skills to ensure you complete all questions in the allotted time frame.
IELTS Reading Strategies
Once you can read and comprehend a passage with a rate of, at least, 220 words per minute, you'll be ready to start implementing our strategies. All too often, students spend too much time reading the passages and not enough time answering the questions. Here is a step by step guide for tackling the reading section.

  1. Step 1: Read questions first

    One of the most common mistakes that candidates make when approaching the reading exam is reading every single word of the passages. Although you can practice for the exam by reading for pleasure, "reading blindly" (reading without any sense of what the questions will ask) will not do you any favors in the exam. Instead, it will hurt your chances for effectively managing your time and getting the best score.

    The main reason to read the questions first is because the type of question may determine what you read in the passage or how you read it. For example, some question types will call for the "skimming" technique, while others may call for the "scanning" technique.

    It is important to answer a set of questions that are of the same question type. You'll need to determine which question type you want to tackle first. A good strategy would be to start with the easier question type and move on to more difficult question types later. The Easiest question types are the ones where you spend less time reading. For example, the Matching Heading question type is an easier one because you only need to find the heading that best describes the main idea of a paragraph. An example of a difficult question type would be Identifying Information. For this question type, you'll need to read each paragraph to find out if each statement is TRUE, FALSE, or NOT GIVEN according to the passage.

    Here is a table that lists the difficulty levels for each question type. Use this table as a reference when choosing which question type you want to tackle first.


    Difficulty level Question Type
    Easy Sentence Completion
    Short answer
    Medium Matching Features
    Multiple choice
    Matching Headings
    Summary, Table, Flow-Chart Completion
    Difficult Matching Sentence Endings
    Matching Information
    Identifying Information (TRUE/FALSE/NOT GIVEN)
    Identifying Viewer's claims (YES/NO/NOT GIVEN)

  2. Step 2: Read for an objective

    After you've read the questions for the passage, you will be able to read for an objective. What does this mean? For example, if you come across a question that includes the year "1896", you can make a note of when this year comes up in the text, using it to answer the question later on. There are two reading techniques that will help you stay on track with reading for an objective. The first one, skimming, is best defined as reading fast in order to get the "gist", or general idea, or a passage. With this technique, you are not stopping for any unfamiliar words or looking for specific details. The second technique, scanning, is best defined as reading for specific information. With this technique, you are not reading for the overall gist, but rather, specific information. Notice how each of these techniques has a specific objective in mind. This will help you find information more quickly.

  3. Step 3: Take notes

    As you're reading for an objective, you should also be making notes on the margins of the passage, placing stars next to key information, or underlining things that you believe will help you answer the various questions. This will make it easier for you to check back when you are asked certain things in the questions. Choose whichever note-taking system is right for you - just make sure you do it!

  4. Step 4: Answer wisely

    After you've read the questions, read the passage, and have taken any appropriate notes, you you should have located the part of the text where you where you need to read carefully. Then just read carefully and think critically to determine the correct answer.

 
close
Hi, there!

Get 5 Ask-An-Instructor question on the house
by singing up to our 7 day free trial.

close
Start your 7 day free trial!