Questions 1-2 refer to the following email.
To: Richard Thompson <email@example.com>
From: Stephen Warren <firstname.lastname@example.org>
Date: November 4
Subject: Our apologies for the late delivery!
Dear Mr. Thompson,
At Matino Wear, we appreciate you placing your order with us. Regrettably, there will be a slight delay in the delivery because of the recent wildfire in the southern part of the country.
Unfortunately, the incident has caused several road closures. We are effortlessly working with the government and drivers to resume our regular deliveries as soon as possible. Notable adjustments have already been made, as the employees who can't commute are advised to work from home, and we expect to resume our deliveries at full capacity within 24 hours. We can guarantee that your order will be shipped at the end of the week.
Please bear with us. As a token of our appreciation, all the shipping fees for this order will not be charged, and the shipment of your next three orders will also be free of charge.
Thank you for your patience!
Customer Relations Manager