IELTS® Listening Practice 1

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Questions 1-6
Complete the form below.

Write NO MORAN TWO WORDS AND/OR NUMBERS  for each answer.

Removal Booking Confirmation

Customer's name is Ruby Thompson
Contact phone number is
collect from 119 Hamilton, Waikato, New Zealand.
Ship to 2096   Edmonton, Alberta, Canada.
Prepare for shipment on , January the 9th
Tidy up the collection site by 9 AM on , January the 12th
Store before shipment for   months
Questions 7-10
Where does the agent suggest packing the following items?
  1. readily accessible
  2. personal objects
  3. precious items

Write the correct letter A-C next to questions 7-10.

7. clothes

8. coffee maker

9. family photos

10. computers

 
This listening practice simulates the first section of the IELTS Listening test. Listen to the audio and answer questions 1-10.

  • library_books Audio Script

    (Section 1: You will hear a conversation between a customer and a moving agent. First, you will have some time to look at questions 1 to 6. [20 seconds]. Now, listen carefully and answer questions 1 to 6.)

    Agent: Good day. You've reached Waikato Swift Removals. How can we be of service?

    Customer: Hello. I don't know where to start. My situation is just so frustrating.

    Agent: I see. If I were to guess, I'd say you're relocating, and it seems like an impossible task to you.

    Customer: Spot on. I'm moving from New Zealand to Canada this month. And there's so much stuff that I absolutely need to bring along with me.

    Agent: You've called the right place. We specialize in such things. But we'll need to know a few details to be able to help you. Let's start with your full name and your phone number.

    Customer: It's Ruby Thompson. And you can reach me at (026) 3799-785. If I'm not available, you can leave me a voice mail, and I'll call you back as soon as possible.

    Agent: Very well. We'll also need to know the pick-up location. Will it be in the Waikato region?

    Customer: Yes. I'll have my things prepared for pick-up at 119 Avalon Drive – that's A-V-A-L-O-N Drive – in Hamilton, Waikato, New Zealand.

    Agent: Splendid. And what would be the delivery address in Canada?

    Customer: During the first few months, I'll be staying at 2096 Jasper Avenue – that's J-A-S-P-E-R Avenue – in Edmonton, Alberta, Canada.

    Agent: Alberta? A friend of mine lives there. I've heard that the weather there is somewhat more extreme. In any case, when would you like us to schedule the pick-up?

    Customer: Next Wednesday would be ideal. That'll be January the 9th.

    Agent: Yes, that's perfectly possible. Would you also like us to clean after the pick-up? We gladly offer it to all our customers for a minor fee. Many people find it very time-saving.

    Customer: Sure. I think it'll be especially called for in my case. I'm ending my tenancy at 9 AM on Saturday, January the 12th. And the house will have to be neat and tidy by then.

    Agent: This means that we'll schedule all the cleaning for Friday the 11th. This will give the house at least 12 hours to stop smelling like detergents.

    Customer: Thank you. That's very thoughtful of you. How much will I have to pay in total?

    Agent: You can estimate this by visiting our website and using our online cost calculator.

    Customer: Let's see… Oh wow. Your company's services seem rather pricey.

    Agent: Indeed. Many removal companies offer lower prices. But they do so at the cost of quality. We prefer to stay honest with our customers. International moving is a costly endeavour, and we believe that the removal companies that tell you otherwise lack in integrity.

    Customer: You have a point. There's something else I need to clarify with you. Will it be possible to store my things for two months before shipping them to my address in Canada? I'll have a lot on my plate soon after moving there, and I'd rather unpack everything when I settle down.

    Agent: Certainly. We'll simply keep your things in our storage until you confirm that you want us to ship them. Our customers do it all the time.

    Customer: Perfect. What a relief!

    (Before you hear the rest of the conversation, you will have some time to look at questions 7 to 10 [20 seconds]. Now, listen and answer questions 7 to 10.)

    Agent: Do you have any preferences when it comes to packing? We believe that it's important to consider the requests from our customers throughout the pick-up. This ensures that everything gets packed the way you prefer. For instance, you may want to pack certain items together to make it easier to unpack them later.

    Customer: I can't think of anything like that at the moment.

    Agent: Most people seem to be fussy about dishes and clothes. Is that your case as well?

    Customer: That's right, my wardrobe! I'd appreciate it if you could pack my clothes in a way that is easily accessible.

    Agent: Understood. We'll be sure to pack all your clothes in what our company refers to as at-hand package. Will there be any other requests?

    Customer: Yes. My coffee maker is worth special mentioning. It was one of the few belongings that my great-grandparents took with them when they moved to New Zealand. As you can tell, it holds special importance for my family.

    Agent: Fascinating. Because this coffee maker is so valuable to you, we'll store it along with other high-value items that you have.

    Customer: Speaking of which… I've a collection of family photos that will need careful handling. All these photos have been backed up, so there's no need to place them along with valuable items. But I would prefer them to be packed together with my other personal things.

    Agent: I understand completely. We'll put all your family photos in your personal container. Will you be specifying any other preferences?

    Customer: Yes, one more thing. I've an expensive computer that I sadly can't take with me. It's brand new, and it has cost me a pretty penny. I'd love for it to go into high-value items as well, although I'm afraid it's too bulky for this category.

    Agent: No worries. The section with all your other high-value items will certainly fit your computer in. We'll also label it as a fragile item.

    Customer: Thank you. That'll be it. Will you be able to provide me with a list that mentions where everything is packed?

    Agent: Of course. We make such lists for all our customers. They make unpacking a lot less stressful.

    Customer: Indeed. You're very thorough.

    Agent: We try our best. It seems that we've covered all the bases. And everything is ready for us to begin moving your things as we've discussed.

    Customer: I'm so relieved now. I'll just take my luggage and be on my way to Canada.

    Agent: You can rest assured that your things will be safe with us. We wish you a safe journey.

    Customer: I certainly count on that. And thank you very much. Bye.

    Agent: Goodbye.

Answer Sheet
1
2
3
4
5
6
7
8
9
10
11
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12
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13
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14
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15
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16
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17
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18
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19
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20
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21
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22
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23
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24
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25
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26
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29
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30
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31
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32
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35
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36
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37
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38
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39
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40
N/A
 
Listening Script Vocabulary
Some mobile devices restrict access to volume control

(Section 1: You will hear a conversation between a customer and a moving agent. First, you will have some time to look at questions 1 to 6. [20 seconds]. Now, listen carefully and answer questions 1 to 6.)

Agent: Good day. You've reached Waikato Swift Removals. How can we be of service?

Customer: Hello. I don't know where to start. My situation is just so frustrating.

Agent: I see. If I were to guess, I'd say you're relocating, and it seems like an impossible task to you.

Customer: Spot on. I'm moving from New Zealand to Canada this month. And there's so much stuff that I absolutely need to bring along with me.

Agent: You've called the right place. We specialize in such things. But we'll need to know a few details to be able to help you. Let's start with your full name and your phone number.

Customer: It's Ruby Thompson. And you can reach me at (026) 3799-785. If I'm not available, you can leave me a voice mail, and I'll call you back as soon as possible.

Agent: Very well. We'll also need to know the pick-up location. Will it be in the Waikato region?

Customer: Yes. I'll have my things prepared for pick-up at 119 Avalon Drive – that's A-V-A-L-O-N Drive – in Hamilton, Waikato, New Zealand.

Agent: Splendid. And what would be the delivery address in Canada?

Customer: During the first few months, I'll be staying at 2096 Jasper Avenue – that's J-A-S-P-E-R Avenue – in Edmonton, Alberta, Canada.

Agent: Alberta? A friend of mine lives there. I've heard that the weather there is somewhat more extreme. In any case, when would you like us to schedule the pick-up?

Customer: Next Wednesday would be ideal. That'll be January the 9th.

Agent: Yes, that's perfectly possible. Would you also like us to clean after the pick-up? We gladly offer it to all our customers for a minor fee. Many people find it very time-saving.

Customer: Sure. I think it'll be especially called for in my case. I'm ending my tenancy at 9 AM on Saturday, January the 12th. And the house will have to be neat and tidy by then.

Agent: This means that we'll schedule all the cleaning for Friday the 11th. This will give the house at least 12 hours to stop smelling like detergents.

Customer: Thank you. That's very thoughtful of you. How much will I have to pay in total?

Agent: You can estimate this by visiting our website and using our online cost calculator.

Customer: Let's see… Oh wow. Your company's services seem rather pricey.

Agent: Indeed. Many removal companies offer lower prices. But they do so at the cost of quality. We prefer to stay honest with our customers. International moving is a costly endeavour, and we believe that the removal companies that tell you otherwise lack in integrity.

Customer: You have a point. There's something else I need to clarify with you. Will it be possible to store my things for two months before shipping them to my address in Canada? I'll have a lot on my plate soon after moving there, and I'd rather unpack everything when I settle down.

Agent: Certainly. We'll simply keep your things in our storage until you confirm that you want us to ship them. Our customers do it all the time.

Customer: Perfect. What a relief!

(Before you hear the rest of the conversation, you will have some time to look at questions 7 to 10 [20 seconds]. Now, listen and answer questions 7 to 10.)

Agent: Do you have any preferences when it comes to packing? We believe that it's important to consider the requests from our customers throughout the pick-up. This ensures that everything gets packed the way you prefer. For instance, you may want to pack certain items together to make it easier to unpack them later.

Customer: I can't think of anything like that at the moment.

Agent: Most people seem to be fussy about dishes and clothes. Is that your case as well?

Customer: That's right, my wardrobe! I'd appreciate it if you could pack my clothes in a way that is easily accessible.

Agent: Understood. We'll be sure to pack all your clothes in what our company refers to as at-hand package. Will there be any other requests?

Customer: Yes. My coffee maker is worth special mentioning. It was one of the few belongings that my great-grandparents took with them when they moved to New Zealand. As you can tell, it holds special importance for my family.

Agent: Fascinating. Because this coffee maker is so valuable to you, we'll store it along with other high-value items that you have.

Customer: Speaking of which… I've a collection of family photos that will need careful handling. All these photos have been backed up, so there's no need to place them along with valuable items. But I would prefer them to be packed together with my other personal things.

Agent: I understand completely. We'll put all your family photos in your personal container. Will you be specifying any other preferences?

Customer: Yes, one more thing. I've an expensive computer that I sadly can't take with me. It's brand new, and it has cost me a pretty penny. I'd love for it to go into high-value items as well, although I'm afraid it's too bulky for this category.

Agent: No worries. The section with all your other high-value items will certainly fit your computer in. We'll also label it as a fragile item.

Customer: Thank you. That'll be it. Will you be able to provide me with a list that mentions where everything is packed?

Agent: Of course. We make such lists for all our customers. They make unpacking a lot less stressful.

Customer: Indeed. You're very thorough.

Agent: We try our best. It seems that we've covered all the bases. And everything is ready for us to begin moving your things as we've discussed.

Customer: I'm so relieved now. I'll just take my luggage and be on my way to Canada.

Agent: You can rest assured that your things will be safe with us. We wish you a safe journey.

Customer: I certainly count on that. And thank you very much. Bye.

Agent: Goodbye.

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