IELTS® Listening Practice 68

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Listening Script Vocabulary

(Section 2: You will hear a holiday representative giving an overview of his company. First, you will have some time to look at questions 11 to 20 [20 seconds]. Listen carefully and answer questions 11 to 20.)

HR=Holiday Representative

Thank you for coming along to the information meeting this afternoon. I do hope you'll find it useful, and please feel free to ask any questions at the end if you are interested in booking a holiday apartment with us. I'll begin with a little history of information about the company so that you'll know something about Happy Holiday Apartments. 

Well, Happy Holiday Apartments was founded 5 years ago with just 3 apartments on the South coast of England near Dover. Then, 2 years ago we added 6 new apartment blocks in Devon near the beach to our collection and that's when we started running family holidays. We grew quite rapidly after that and we've been renting apartments in Europe for the past year and a half.

If you book an apartment in Europe with us, you'll have a choice of over 50 apartment blocks in 6 different countries. In Sweden, we now have over 10 apartment blocks that we either own or have a time-share option on. Germany is where we have the majority of our apartment blocks, mostly in the Black Forest area of the country, and we are currently looking into expanding into Cyprus. We have a number of apartment blocks there, which we are busy upgrading into luxury properties. 

Now, many of our apartments are suitable for family holidays and are in very child friendly locations with lots of activities for the youngsters to enjoy. Our apartments offer a children's club in the block, which offers a wide range of activities for full or half days. Rest assured that the children's club staff are fully certified and have plenty of experience with children. The usual routine at the club is to start with a bang with some energetic sports such as basketball, followed by an hour of quiet reading and art for everyone. We have a lovely little library with books for all ages available to borrow, and the art activities range from clay modelling to finger painting depending on the age of the children in attendance. In the afternoon, there's a drama activity on every day of the week and we aim to finish every week with a little performance for parents. These apartments are completely child friendly in terms of location and safety features around the balconies and swimming pools. We also implement a 'no noise' policy in the evenings to make sure sleep is not disrupted. Children's activities finish at 7:30, or sometimes at 8, and from 8:30 onwards all residents in the apartment blocks are asked to be quiet.

Now, a quick word about insurance. While it's unlikely that you'll need it, it's always best to be covered by insurance, just in case. You can organise your own travel insurance if you prefer but otherwise, you'll have to take out the policy we offer. You are required to do this when you book your apartment. 

Like many travel companies, we do offer a loyalty scheme for our frequent visitors and there are added advantages if you recommend us to your friends and family members. Regular customers will receive email updates about special offers, and your friends and family can receive 10% off their holiday or book a luxury apartment for the price of a standard one. In return, we'll send you a free gift, which you can choose yourself from our catalogue. 

As for the apartments, they are equipped to the highest standard with many little luxuries. If you want to borrow books and games for the rainy days, we have a small supply in every location and you can ask in advance for these items to be reserved for you. We'll even deliver them to your door. Inside every apartment there's a box of DVDs and CDs, and children's movies can also be hired. All apartments have fully equipped kitchens, of course, but if you need anything extra like blenders or toasters you can ask for it, and if we have it available, you can borrow it. There are fantastic leisure facilities in all the apartment blocks, including swimming pools. Inflatable armbands for children learning to swim are available at the leisure facilities, along with flippers, floats and other swimming equipment. All of the apartments are near local cafes and shops, so you won't have any trouble finding somewhere to eat.  

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