Listening Script Vocabulary
(Section 1: You will hear a conversation between a female customer and a male staff member who works at an airport travel information centre. First you will have some time to look at questions 1 to 5 [20 seconds]. Now, listen carefully and answer questions 1 to 5.)
M: Hello, this is the airport travel information centre How can I help you?
W: Hi, good morning. I’m flying into New York next week and I need to get from the airport to a town called Hilby. Can you tell me the best way to get there?
M: Sure. Hilby, did you say? Hmm, let’s see. That’s around 200 km north of here. 214 km to be exact. So that will take you at least 4 to 5 hours by road.
W: Really? That far?
M: Yes, I’m afraid so, but you have a number of options to choose from to get you there, and you can always rent a car here in the airport.
W: Mmm, I don’t really want to do that after a long flight, to be honest. I’m sure I’ll be too tired to drive. I’d prefer the public transport options.
M: Right, in that case the quickest and most comfortable option is to catch a cab – there are always plenty waiting outside the arrivals hall so you won’t need to book one. They’re an expensive option though.
W: I’m pretty sure a cab ride for a journey that long will be out of my price range. Is there a bus or train?
M: Sure. You can catch an Express bus or the Airport Shuttle, which stops at Hilby.
W: How much is the bus?
M: Let’s see … That’s $15 one way or $27 return.
W: Great – that’s not too expensive. Whereabouts does it stop in Hilby?
M: It goes direct to the town centre and it’s quite fast too. Just bear in mind that there’s only one departure per day so it depends on what time your flight gets in.
W: Only one per day? Let me check … my flight is sure to arrive at 11:30 am.
M: Ah, that’s a shame… the bus leaves at 3:45 for you’d have a long wait – nearly 4 hours.
W: Right. I see. Well what about the Airport Shuttle?
M: That will take you from the airport straight to your destination. It’s a door-to-door service and there’s one every two hours so it would suit you better.
W: Ok, and how much does that cost?
M: Umm, to Hilby that would be $35 one-way and $65 return, so a bit more expensive than the Express.
W: Ok, that’s not too bad if it will drop me right at my hotel.
M: Fine. You do have to book a seat in advance.
W: Ok, can I make a booking right now? With you?
(Before you hear the rest of the conversation, you will have some time to look at questions 6 to 10 [20 seconds]. Now, listen and answer questions 6 to 10.)
M: Ok, I’ll just fill out this booking form for you. What date do you want to book your journey for?
W: It’s for the 13th of July. Oh no, wait, that’s my departure date. I arrive on the 14th so book it for then, please.
M: Ok, so that’s the Airport Shuttle to Hilby. Is it just for one person?
W: Yes, just for me, please.
M: Ok, and you said your expected time of arrival was 11:30? So if I book your shuttle for after 12 – let’s say 12:30 – that should leave you plenty of time to collect your bags and get a coffee.
W: That sounds fine – as long as we land on time.
M: Well, I’ll take your flight details too so you won’t have to worry about that too much. Now what about the fare? What kind of ticket do you want? One way or …?
W: Yes, that will be fine so long as I can book the return trip once I’m there.
M: Of course. Just do it a couple of days in advance to make sure you get a seat. What’s your name, please?
W: Janice. Janice Williams.
M: Is that spelt with a double L?
W: Yes. It’s W-I-L-L-I-A-M-S.
M: Got it. And you’ll be arriving from the UK? What flight will you be arriving on?
W: It’s British Airways, flight number BA574 from Manchester City Airport.
M: Great. Now, do you have a hotel booked already? I need to take an address for the bus driver.
W: I do, yes, it’s the Holiday Hotel – I think it’s in the town centre. Anyway, the address is 52, Mitchen Road.
M: Fine. So, that’s $35 to pay, please. Have you got your credit card number there?
W: Yes, it’s 3323 9477 2929 5557.
M: Great. That’s gone through for you now. So, that’s everything! Have a good flight and we’ll see you in New York next week.
W: Thanks for your help. Bye!