Listening Script Vocabulary
(Section 1: You will hear a conversation between a female customer and a male staff member about booking a homestay. First, you will have some time to look at questions 1 to 4 [20 seconds]. Now, listen carefully and answer questions 1 to 4.)
W=Wilma (Female customer)
M: Hello, Britannia Homestay booking line. This is Mike speaking. How can I help you?
W: Hi, good morning. I'm ringing to book a homestay in Liverpool. Can you help me with that?
M: Sure. A homestay in Liverpool, did you say? Hmm, let's see. We have lots of homestay options available there.
W: Really? That's great news!
M: Yes, I just need to fill out an application form for you so we can match you with a suitable family depending on your preferences.
M: Right. First of all, can you tell me your nationality, please?
W: I'm Dutch.
M: And your date of birth?
W: It's the 3rd of May 1998.
M: Thanks. Let's see… Now, have you already booked your flight?
W: Yes, I'm arriving on 5th August.
M: Great. And when are you departing?
W: On the 25th. I'm staying in the UK for 20 days.
M: Right, so I'll request a 20-day homestay for you.
W: Oh, no. Actually, I'm planning to spend the last 5 days in London, so I only need to book the homestay for the first 2 weeks. Well, 15 days, actually.
M: Right, that's fine.
W: OK. You said there were lots of options in Liverpool. What kind of accommodation is available?
M: Umm, well, we have shared or single accommodation available. If you opt for shared, you will share a room with only one other homestay visitor.
W: Hmm, I think I'd prefer my own room.
M: Fine. So, I'll put you down for a single. And do you need a private bathroom?
W: No, shared is fine for the bathroom.
(Before you hear the rest of the conversation, you will have some time to look at questions 5 to 10 [20 seconds]. Now, listen and answer questions 5 to 10.)
M: OK, now, do you want me to arrange for you to be collected from the airport and dropped off at your homestay accommodation?
W: Oh, that might be a good idea, actually. My flight arrives in the middle of the night, so I don't really want to worry about public transport in the dark.
M: OK, let's book a collection then. So, you said you're arriving into Liverpool airport. Was it the 3rd of August?
W: Yes. Oh, no! It's the 5th.
M: OK, got it. And you said your flight was arriving at night. What time exactly?
W: Hang on… arrival at 11:45 PM.
M: So, if I book your pick-up slot after midnight… 12 – let's say 12:30 – that should leave you plenty of time to collect your bags and get to the arrivals area.
W: That sounds fine.
M: By the way, how many suitcases will you have? I need to let the driver know so we can allocate a vehicle with enough space.
W: Oh. Umm, I'm not sure to be honest. Maybe just one bag. Shall I include hand luggage?
M: No just the big cases.
W: OK, let's say 2 bags, just to be on the safe side.
M: Good idea. If you bring one, it won't matter. And you'll be arriving from the Netherlands? What flight will you be arriving on?
W: It's KLM, flight number KL574 from Schiphol Airport.
M: Great. Now, have you got your credit card number there to pay for the booking?
W: Yes, it's 3423 9427 2919 5767.
M: Great. That's gone through for you now. So, that's everything! Somebody will email you within 10 days to confirm your homestay arrangements, and I'll email you a receipt for your airport collection now.
W: Thanks for your help. Bye!