IELTS® Listening Practice 91

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Listening Script Vocabulary

(Section 1: You will hear a conversation between a travel agent and a female customer. First, you will have some time to look at questions 1 to 5 [20 seconds]. Now, listen carefully and answer questions 1 to 5.)



M: Good morning, this is the Aquaventure booking line. This is Mary speaking. How can I help you?

W: Hi, good morning. I'm ringing to book a water sports holiday for this summer. 

M: Sure… let's see. Yes, we have lots of places still available. Which location are you planning to visit?

W: The centre in Devon, if possible. 

M: Yes, that's no problem. We have places there, too. I just need to fill out an application form for you before I make the booking.

W: OK, that's fine.

M: Right. First, what's your nationality? 

W: I'm Australian.

M: Right. And your date of birth?

W: It's the 21st of March 1996.

M: Thanks. And which dates shall I book you in for? 

W: I was thinking I'd arrive on the 3rd of July and stay for 2 weeks.

M: Right. Just a second. OK, now, unfortunately, that's our busiest period as the school holidays start that week and our prices go up by 50% for those 2 weeks you've asked for. Is that OK?

W: Oh no! That's a shame. Well, I'd rather not pay so much extra, to be honest. What about if I came the week before?

M: The 25th of June? Let me have a look for you. Right, what I'd recommend if you'd prefer to avoid the school holiday premium is to arrive on the 21st of June. That way there's no additional cost

W: OK. Well, actually that would be fine. 

M: Fine. I'll book you in then. And have you decided what kinds of water sports you'd like to do?  

W: Yes, water skiing for sure. I can't wait to do that.

M: OK, and you have one more choice.  

W: I'd like to try sailing, but I've never done it before. Will that be a problem? 

M: Ah, I'm afraid you have to have an introductory certificate to do the sailing course. What about kayaking?

W: Mmm, I've done that before. I was hoping to try something new. What about diving? Can I do that as a beginner?

M: Absolutely. I'll put you down for that, then.

(Before you hear the rest of the conversation, you will have some time to look at questions 6 to 10 [20 seconds]. Now, listen and answer questions 6 to 10.)

M: Right. Now, shall I arrange for you to be picked up from the airport or will you make your own way here? 

W: Umm, I was thinking about hiring a car at the airport but actually, since my flight arrives quite late it might be a better idea to book a pick-up. 

M: OK, I can do that. So, collection from which airport? Exeter?

W: Yes, that's right. And I'm arriving from London City.

M: And you said you're arriving on the 3rd of July?

W: Yes. Oh… no! It will be the 21st of June now.

M: Right, I forgot about that. And do you know what time your flight will be arriving? 

W: Well, I haven't booked it yet, obviously, but all the flights into Exeter from London seem to arrive at 11:20 PM.

M: Right. In that case, I'll book your pick-up slot for after 11:30 – let's say 11:45 – that way you'll have plenty of time to collect your suitcases and get to the arrivals area. And if when you book your ticket you find you're arriving at a different time, just give me a call back and I'll update the booking form for you.

W: That sounds fine. Thank you.

M: Oh, that reminds me, the driver will wait for you at the Information Desk.

W: Fine. 

M: Great. Can I take your credit card number for payment? 

W: Yes, it's 1433 8527 6497 5810.

M: Great. That payment has been accepted. I'd better take your mobile number too, in case our driver needs to call you. 

W: Sure. It's 07656 039227.

M: Thanks. So, I think that's everything! Remember to let me know if your flight arrival time changes, and I'll email you a receipt for your airport collection now.

W: Great. Thanks for your help. Bye!

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