Listening Script Vocabulary
(Section 1: You will hear a conversation between a language exchange agent and a male customer. First, you will have some time to look at questions 1 to 5 [20 seconds]. Now, listen carefully and answer questions 1 to 5.)
M: Good morning, this is the Language Exchange booking line. Maisie speaking. How can I help you?
W: Hi there. I'm ringing because I'd like to book an exchange visit in Manchester. Can you help me with that?
M: Of course. An exchange in Manchester… let's see. Yes, we have lots of exchange options available there.
W: That's great news!
M: Yes, we shouldn't have any problem finding you a suitable exchange partner. I just need to fill out an application form for you, so we have some details to use to match you with someone suitable.
W: OK, that's fine.
M: Right. First, what's your nationality?
W: I'm French.
M: Right. And your date of birth?
W: It's the 21st of January 1992.
M: Thanks. Let's see… have you already booked your flight to Manchester?
W: Yes, I'm arriving on the 3rd of June.
M: Great. And when are you leaving?
W: On the 23rd.
M: Right, so that's 20 days exactly. I'll look for 20-day exchange for you.
W: Oh, well actually, I'm planning to spend the last 3 days in London, so I only want to book the home stay for the first 2 and a half weeks. Well, 17 days, actually.
M: I see, that's fine.
W: You said there were lots of options in Manchester. What kind of accommodation is available?
M: Umm, well, we have shared or single accommodation in all locations. If you opt for shared you will share a room with only one other exchange visitor.
W: Hmm, I'd prefer my own room, to be honest.
M: That's fine. In that case I'll book you in for a single. And what about the bathroom? Do you need a private bathroom?
W: Yes, I'd prefer that, too.
M: No problem.
(Before you hear the rest of the conversation, you have some time to look at questions 6 to 10. [20 seconds] Now listen and answer questions 6 to 10.)
M: Right. Now, shall I arrange for you to be picked up from the airport or are you happy to organise that yourself?
W: Umm, I'm not too sure about public transport in Manchester – it will be my first time there, plus I won't have change for the bus. I think I'd better book the collection.
M: OK, I can do that. So, collection from Manchester airport. Was it the 3rd of July?
W: Yes. Oh, no! It's June.
M: Oops, that's right. And what time is your flight arriving?
W: Hang on… it gets in at 8:45pm.
M: Right. In that case, I'll book your pick-up slot for after 9 – let's say 9:30 – that way you'll have plenty of time to collect your suitcases and get to the arrivals area.
W: That sounds fine.
M: Oh, that reminds me, how many bags will you have? I need to inform the driver now so she can bring a big enough vehicle.
W: I'm not sure at the moment to be honest. Two probably? Do I count hand luggage?
M: No just the big suitcases.
W: OK. Let's say 3, just to be on the safe side.
M: Fine. If you only bring two it won't matter – as long as you don't bring 4, it will be OK. And will you be arriving from France?
W: Yes, from Paris.
M: Have you got the flight number?
W: It's Air France, flight number FR236.
M: Great. Can I take your credit card number for the payment?
W: Yes, it's 2463 8427 2499 5166.
M: Great. That payment has been accepted. So, I think that's everything! I'll be in touch again within 2 weeks to confirm your exchange details, and I'll email you a receipt for your airport collection now.
W: Great. Thanks for your help. Bye!