IELTS® Listening Practice 81

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Listening Script Vocabulary
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(Section 1: You will hear a conversation between a female customer and a shop assistant who is helping her to get a shop loyalty card. First, you will have some time to look at questions 1 to 5 [20 seconds]. Now, listen carefully and answer questions 1 to 5.)


S=Shop Assistant

S: That will be £25.99, please. By the way, have you got a shop loyalty card?

L: No, I haven't.

S: Would you like one? You'll get a discount on your purchase today if you get one.

L: Sure, why not. 

S: OK. I can help you with that. I'll just need to fill out an application form for you.

L: OK, that's fine.

S: OK. Just a second, I'll go and get you one… Right. Now, let's start with a couple of questions about your personal details and then I'll ask you about which options you'd like to go for. 

L: OK.

S: Good. So, what's your name?

L: It's Lucy.

S: OK, and your surname?

L: Morris. That's with a double R

S: M-O-R-R-I-S?

L: Yes.

S: Got it. And what's your address?

L: Flat 2, 45 Main Street, Carhall.

S: OK, and the post code?

L: RY21 6JH.

S: OK. And your telephone number? 

L: 0141 318327.

S: Right, thanks. And lastly, what's your date of birth, please?

L: 2nd May 1997

(Before you hear the rest of the conversation, you will have some time to look at questions 6 to 10 [20 seconds]. Now, listen and answer questions 6 to 10.)

S: Great. So that's everything I need for the application form. Now, you can choose from a couple of different offers when we sign you up for your loyalty card. Shall I tell you about them?

L: Yes, please.

S: So, you can choose 3 of the options. The first one is a discount on all clothes, shoes and accessories bought in the shop.

L: Oh, fantastic! How much is the discount? 

S: It's 10% off. And it's the same for items bought in our online shop. 

L: Right. Well, I'll definitely go for that

S: Fine. I'll tick that box for you. You can also get notifications about when our sale starts. We're usually very busy during the sales and items sell out really fast, so some people like to get advance warning. We've even had customers camp overnight in tents outside the shop! 

L: Whoa! Well, I don't think I'd do that. I would like the notifications, though. How are they sent? 

S: By text. 

L: OK. Let's tick that one too, then

S: You can also get emails about promotions and special offers. Shall I put you down for those? 

L: Hmm, I hate getting those kinds of emails. I'd just delete them without reading them, to be honest. What other options are there?

S: Well, let's see. You can choose from either a free make-up kit or a free catalogue.  

L: Mmm, I can take a look at the catalogue online, can't I? I'd prefer the make-up.

S: OK then. No problem. I just need you to sign here on the line. Oh, and I nearly forgot, the loyalty card costs £3 and we can add it to your purchase today, so you'd pay £28.99 for the card and your clothes together. You get a 10% discount though, so that would be £2.89 off, so you're really only paying 11 pence for your card today. 

L: Brilliant. And do I sign here?

S: Yes, just there. Now, your card won't be ready until next week. It will take 3 days to process and then it will take 2 days to get to you by post. 

L: Great. Thanks for your help.

S: Bye.

Hi, there!

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