Listening Script Vocabulary
(Section 1: You will hear a conversation between a staff member and a customer who wants to apply for a travel card. First, you have some time to look at questions 1 to 10 [20 seconds]. Now, listen carefully and answer questions 1 to 10.)
L: Hi, I'd like to apply for a travel card, please.
F: Ok, I can help you with that. Have you filled out an application form yet?
L: Um, no. Not yet.
F: Ok, that’s fine. Just give me a second and get you one. Right. Now, there are a couple of questions about your personal details and then I’ll ask you about your travel preferences.
F: Good, so what's your name?
L: It’s Lewis.
F: And your surname?
L: It’s Cotter. That’s C-O-T-T-E-R
F: Double T?
F: Ok. And what's your address?
L: Flat 5, 11 Green Hill, Ashford.
F: OK, and the postcode?
L: Umm, it’s TE15 5CV. Hang on, sorry, it’s VC. 5VC.
F: Ok, got it. And what’s your telephone number?
L: 01325 632695.
F: Fine. And lastly, what’s your date of birth, please?
L: 14th May 1999.
F: Great. So that’s all the details I need for the application form. Now, which transport options would you like to use? You can choose 3 options free, and if you want to add any extras you have to pay an additional fee.
L: Right. I think I’ll start with 3 for now. I’m quite new to the city so I’m not quite sure which transport routes I’ll be using most just yet.
F: That’s fine. You can change your options at any time. Have a look at this list of the options.
L: Brilliant. Let’s see. Well, I’ll definitely need the bus to get to university but not the coach – I think that’s just for long-distance travel, isn’t it?
F: That’s right. It’s mainly city to city.
L: Right. I might add that later. I think the tram would be handy. There’s a stop just opposite my flat and the route goes straight into town.
L: Um, let me think. The train … there’s a station at the end of my road but I don’t think the route is very useful for me and the trains aren’t that frequent. Hmm, I should probably check the timetables and route maps. The suburban trains I wouldn’t really use that much, to be honest.
M: What about the metro?
L: Ah, is the metro included? I didn’t realize that. In that case, I’ll go for that option. That will be really useful.
F: Fine. If you change your mind you can always give us a call or come to the Travel Shop and we’ll update your card with the new options there and then.
F: Oh, and I nearly forgot, your card fee. Let’s see. 3 options is … £35 a month and you can pay by Direct Debit. You get £10 off your first month though because it’s the 15th and we’re already halfway through April. And don’t forget, if you want to add another transport option it’s just £7.50 a month extra.
L: Brilliant. Ok, so I’ll just set up a Direct Debit. Do I sign here?
F: Yes, just there. You can use this receipt to travel from today, if you like, but your card won’t be ready until Tuesday. It will take 2 days to process and then another 1 or 2 days to get to you by post.
L: Great. Well, I'll keep my receipt till then.
F: Fine. Bye!