Listening Script Vocabulary
(Section 1: You will hear a conversation between a holiday representative and two customers. The holiday representative is collecting feedback from the two customers. First, you will have some time to look at questions 1 to 5 [20 seconds]. Now, listen carefully and answer questions 1 to 5.)
I: Hello, Amy. Thanks for coming. How are you?
A: I'm OK, thanks.
I: Hi John. How are you today?
J: Not too bad.
I: So, as I said earlier, I'm collecting feedback for Royal Holidays, the travel company you both booked your stay here in London with, and it would be really helpful if you could answer a few questions about how you've found your stay in London so far. I know you've both been on tours organised by Royal Holiday and I'd like to hear about your experiences and any suggestions you may have.
J: Yes, no problem.
I: Great. So, Amy, let's start with you because you've been here the longest – 2 weeks already, I believe. Can you tell me about your first impressions of London?
A: Hmm, well what I really noticed was how busy it is here all the time. I arrived on a Sunday morning quite early so I expected it to be quiet but there were people everywhere!
I: Yes, London is a busy city, isn't it? Where are you staying?
A: In a hostel in the centre of the city, near Russell Square.
I: Oh! So very central! Good choice.
A: Yes, it's so close to the museums and the shops. It's so convenient. I'd stay here again for sure.
A: Yes, and the staff are so helpful. I lost my purse on the first day here and they helped me report it to the police and use the internet for free while I contacted my bank back home.
I: Ah, sorry to hear about your purse. Now, I believe you bought a tourist pass through us.
A: Yes, the 'All Access Pass'. It's been great. You get a 50% discount on almost every tourist attraction.
I: Mmm, I see. And which tours have you been on?
A: Umm, well, lots. The first one I went on was the Blue Bus Tour.
I: And how did you enjoy that?
A: I had a great time. The commentary was really interesting. The only thing I didn't like was that there was too much waiting. The traffic was so bad that the bus couldn't move at times.
I: Mmm, yes, that's a shame. It's not fun when there's too much waiting. Do you have any suggestions for improving the tour?
A: Well, there's not much to be done about the traffic but perhaps if they add more explanations about the tourist attractions it would help pass the time. Sometimes we were just waiting in traffic in silence because the commentary had stopped, when we could have been listening to more information about the sights.
I: That's a good point. So, if they add more explanations it would make the trip better. I'll suggest that.
(Before you hear the rest of the conversation, you will have some time to look at questions 6 to 10 [20 seconds]. Now listen and answer questions 6 to 10.)
I: John. Where did you stay?
J: In Islington, in a B&B.
I: And what did you think of the accommodation?
J: Umm, I really liked it at the start but then I realised that the owners didn't like me coming back late at night because I had to ring the bell and it woke them up.
I: I see. So you didn't have your own key?
J: No. It was inconvenient for them and me, so I changed after 3 days and moved into a little hotel.
I: Right, I see.
J: That was much better because the reception was open all night so I could come and go without bothering anybody.
I: Great. What about your tourist pass? What kind did you buy?
J: I got a 'Saver Pass'. It gives you free entry to 5 main attractions. It's been really great, actually. Oh, except that it's only valid on weekdays. I didn't realise that when I bought it.
I: Right, so you can't use it today?
J: Exactly, but it's not really a problem. I just changed my plans and went on a boat tour on the Thames instead.
I: Right. And how was that?
J: Great! We saw lots of sights from the river and the commentary was really interesting. The weather was lovely too – really sunny. The only thing was that I forgot to bring a bottle of water and they didn't sell refreshments on the boat.
I: Hmm, yes, so selling refreshments would be an improvement?
I: Right. Well, I'll check to see if there's something we can do about that. Thank you both for your time. It's been really helpful to get your feedback.