IELTS Academic Writing Practice 35

 
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The Writing Task 1 of the IELTS Academic test requires you to write a summary of at least 150 words in response to a particular graph (bar, line or pie graph), table, chart, or process (how something works, how something is done). This task tests your ability to select and report the main features, to describe and compare data, identify significance and trends in factual information, or describe a process.

You Should spend about 20 minutes on this task.

  • - Write in a formal style
  • - Write at least 150 words
QUESTION:

The pie charts below show the results of a customer satisfaction survey comparing the performance of York Telecom and a competitor in April.

Summarise the information by selecting and reporting the main features, and make comparisons where relevant.  

Write at least 150 words.

Customer Satisfaction

Industry Average

Very Satisfied

41%

Satisfied

24%

Neutral

10%

Dissatisfied

17%

Very dissatisfied

8%

IELTS academic writing chart
Word Count: 0
 
Question

The pie charts below show the results of a customer satisfaction survey comparing the performance of York Telecom and a competitor in April.

Summarise the information by selecting and reporting the main features, and make comparisons where relevant.  

Write at least 150 words.

Customer Satisfaction

Industry Average

Very Satisfied

41%

Satisfied

24%

Neutral

10%

Dissatisfied

17%

Very dissatisfied

8%

Your Essay

Please click MOCK TEST to write an essay for this question.

 
Model Essay
Important functional words are highlighted in bold

zoom_inView paragraph analysis
QUESTION:

The pie charts below show the results of a customer satisfaction survey comparing the performance of York Telecom and a competitor in April.

Summarise the information by selecting and reporting the main features, and make comparisons where relevant.  

Write at least 150 words.

Customer Satisfaction

Industry Average

Very Satisfied

41%

Satisfied

24%

Neutral

10%

Dissatisfied

17%

Very dissatisfied

8%

Composition Exercise
Fill in the gaps with the words or expressions in bold used in the model essay above.

The pie charts depict the results of a customer satisfaction survey for two telecom companies in April as compared to an industry average benchmark.

Overall, while customers of York Telecom reported satisfaction beyond the industry average, their competitor had clients who were more dissatisfied with their telecom company than the average telecom’s customer.

According to the industry average, around two thirds of the telecom industry’s customers were reportedly either satisfied or more with their level of service. Those with no opinion accounted for 10%, whereas dissatisfied people made up exactly a quarter of all those surveyed.  

In April, York Telecom clearly was doing something right.  Customers reported as being satisfied or above comprised 4 out of 5 of all customers, while only 4% were recorded as unhappy with their service. In stark contrast, York’s competitor’s results were more diverse with over a third of people happy with their service, and an equal number of customers unhappy with the company.  A quarter of those surveyed were neither satisfied nor unsatisfied with the competitor’s performance in line with the industry benchmark.

Submit

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Revision Exercise
Each sentence in the report below contains one or two errors. Errors may be grammar or punctuation based. A list of the common errors used with answer is given at the end.

The pie chart depict the result of a customer satisfy survey for two telecom company in April as compared to industry average benchmark.

Overall, while customer of York Telecom report satisfy beyond the industry average, their competitor had client who were more dissatisfaction with they telecom company than average telecom customers.

According the industry average, around two third of the telecom industry’s customers were reported either satisfied or more with they level of service.  Those with no opinion accounted 10%, whereas dissatisfied people made exactly a quarter of all those surveyed.

In April, York Telecom was clearly doing something right.  Customers report as being satisfied or above comprised up 4 out of 5 of all customer, while only 4% were recorded as unhappy with they service.  In stark contrast, York’s competitor’s results were more diverse with over a third people happy with their service, and equal number of customers unhappy with company.  A quarter those surveyed were neither satisfied nor unsatisfied with the competitor’s performance in line with the industry benchmark.

Show answer keyboard_arrow_down
 
Step 1: Analyzing question

Find the Trends: (3-4 mins)

Look for key points and trends in the data

  1. Since you need to compare the data, which pie chart would you compare against?  If we use the industry standard for this, what are the largest/smallest segments?   How can this data be grouped together for ease of description?
  2. Look at the pie charts for York Telecom and their competitor.  What are the largest/smallest segments for York Telecom? How do they compare against the Industry average?  How about York’s competitor’s survey results? Consider grouping satisfied and very satisfied customers together to make one statistic and dissatisfied and very dissatisfied to make another.

Now make your own plan using the above questions,

Overall

On average, York Telecom customers were satisfied,

Competitor generally dissatisfied

Industry Standard

Two thirds of people happy with service, 25% dissatisfied overall

York vs. Competitor

York better than Industry Standard overall

80% of customers happy with service (4% not)

Competitor’s customers different

A third happy, > a third dissatisfied, a quarter nonplussed

QUESTION:

The pie charts below show the results of a customer satisfaction survey comparing the performance of York Telecom and a competitor in April.

Summarise the information by selecting and reporting the main features, and make comparisons where relevant.  

Write at least 150 words.

Customer Satisfaction

Industry Average

Very Satisfied

41%

Satisfied

24%

Neutral

10%

Dissatisfied

17%

Very dissatisfied

8%

Step 2: Planning
Introduction: (2 mins)
  • State all the important information from both pie charts.
  • Paraphrase the question
Overview: (3 mins)
  • Summarise the overall trends as you see them.
  • List key differences but not numbers.
Body Paragraph 1 (5 mins):
  • Describe the first pie chart
Body Paragraph 2 (5 mins):
  • Describe the second pie chart
Check work (1-2 mins)

If you have many grammar/spelling mistakes, you could check your work sentence by sentence to help you quickly reduce them. Otherwise, you should spend a few minutes at the end of the writing period to check for the following.

Step 3: Write the essay
 
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