TOEIC Vocabulary - product returns and exchanges & warranty
In this article, you will learn about TOEIC vocabulary words related to product returns and exchanges & warranty topic. A good command of English vocabulary is extremely important in scoring well on all sections of the TOEIC. We strongly recommend that you study these vocabulary words to prepare for the TOEIC exam. While studying vocabulary words, you should write the words in a notebook, say the words and sentences many times, and try to create your own setences using the words.
receipt
/rɪˈsiːt/ play_circle_filledReceipt = a piece of paper that proves that money, goods, or information have been received (Countable Noun)
- Keep your receipt in case you need to return the product.
- Do you need a receipt for that?
- I'd thrown the receipt away.
- When making a claim under warranty, the receipt or original proof of purchase bearing the date and store of purchase must be submitted.
- Attached you will find the e-receipt. You can use it to make exchanges and returns. If you go to one of our stores, you can show it on your mobile phone screen.
Return In-store Items Without a Receipt If you don't have your receipt, show us your valid, government-issued photo ID. If your ID information matches with the one stored in our secure database, your return will be accepted. |
enclose
/ɪnˈkloʊz/ play_circle_filledIf you enclose something with a letter, you put it in the same envelope as the letter. If a place or object is enclosed by something, the place or object is inside that thing or completely surrounded by it.
- Please ensure you enclose the correct item when making a return. The correct item must be returned to receive a refund.
- Please enclose your certificate of enrollment when submitting your CV.
- We have enclosed the coffee machine that you returned to us for repair. Unfortunately, we are unable to complete the repair as the damage to the appliance is not covered under our one-year warranty.
- Enclosed with this letter are the tickets you ordered.
- Enclosed is my resume for your reference.
RETURNS & EXCHANGES Thank you for shopping with The Select. We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can return any purchases within 30 days of receipt. For returns and exchanges, please complete all sections below. Then print this form and enclose it with your parcel. |
- Please find enclosed an agenda for the meeting.
- Please find enclosed the updated contract.
- There may be a virus in the file that is attached, so don't open it.
- Attached is the meeting minutes.
- Please refer to the attached quote for more details.
refund
/ˈriː.fʌnd/ play_circle_filled1. Refund = give a customer money back usually because they are not satisfied with the product or service they have bought (Verb)
- If the shipment is late, we'll refund the shipping cost.
- The holiday was canceled so the travel agency had to refund everybody the price of the tickets.
- Please know that we won't refund any money if you mistakenly enter billing information in your account.
2. Refund = an amount of money that is given back to a customer (Countable Noun)
- In most cases, consumers have the right to ask for a full refund for faulty goods.
- Since the show is canceled, I would like to get a refund for the tickets.
- Since the show is canceled, I would like to get a refund of the money that we paid for the tickets.
- It really annoys me that I cannot get a refund for this defective laptop.
- China Airlines has begun offering refunds to passengers whose flights are affected by the coronavirus pandemic.
- Regulations in Taiwan require hotels to offer a full refund to guests who canceled room bookings three days before the scheduled arrival.
- We expect refunds to be processed within 30 days of the refund period closing date of September 27th, 2022. If you do not see a refund within 30 days of the refund period closing, please contact us at: payments-messages@corp.onestopmall.com.
Hello,
We're writing to let you know we've processed your refund of $10.50 for your Order XYZ. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days when issued to a credit card. Refunds issued to a bank account or pin-less debit typically take 10 business days to reflect on the account balance. This time frame may vary from one financial institution to another. We look forward to seeing you again soon.
Sincerely, Kmarket Global |
refundable
/ˌriːˈfʌn.də.bəl/ play_circle_filledIf an amount of money is refundable, it can be given back to the person who paid it,
- Due to hygiene concerns and for the safety of our consumers, suppliers, and carriers, some products are non-returnable and non-refundable.
- All underwear and items marked final sale are non-refundable.
- Hotels usually offer early-bird discounts to attract more customers during low seasons. However, bookings are usually non-refundable.
- All items from Kmarket Global are fully refundable within 7 days. After 7 days, no purchases would be refunded.
replacement
/rɪˈpleɪs.mənt/ play_circle_filled1. Replacement = a product item that replaces the current item (Countable Noun)
- Apple is offering free battery replacements on some of its iPhone 6s models after discovering a defect that causes the phones to randomly shut down.
- After examining your iPhone, your technician will confirm the total costs for repair or replacement and see if it is covered by the Apple warranty, AppleCare+.
- Since you bought it online, it should be fully covered by our warranty. And if it can't be fixed, you'll be given a replacement item for free.
2. Replacement =someone who does a job instead of someone else (Countable Noun)
- I'm leaving next month. I'll need to find replacements and train them.
- Charlotte will be leaving the company for personal reasons. Her replacement will be Isabella.
Here're some announcements regarding personnel changes. Rachel from the accounting department is leaving us at the end of the week for personal reasons. Her replacement, Sabrina Davis, who has had many years of experience in accounting and finance, and who is relocating for this position, will be joining us shortly after. I'd like you all to show her your support and help her settle in as soon as possible. |
authorized
/ˈɑː.θɚ.aɪzd/ play_circle_filledThe adjective authorized comes from the verb authorize, which means "give formal approval." So when an authority grants her approval or permission to do something, it becomes authorized.
To report a defect, call our national service hotline 24 hours a day at (604)555-0702 or send an email to warranty@gmart.co.ca. If the problem cannot be solved over the phone or by e-mail, you will be given a case number and referred to technicians at an authorized repair center in your area. |
- Only authorized personnel can enter this area.
- I bought my car from an authorized dealer.
- The customer service representative who answered the toll-free line said I could phone an authorized repair center and schedule a battery replacement.
warranty
/ˈwɔːr.ən.t̬i/ play_circle_filled1. Warranty = a guarantee from a company to repair or replace a product that develops a fault within a particular period of time (Countable Noun)
The following phrases or sentences are often used
(1) Warranty coverage is limited
(2) One-year warranty, two-year warranty...etc
(3) The warranty covers …
(4) Our product comes with/have a one-year warranty
(5) This product is covered by the warranty = This product is under warranty
(6) Take out a warranty = get a warranty for a product
Example sentences:
- I have been considering buying that blender, but I just found that the warranty coverage is very limited.
- Appliances usually come with a one-year warranty.
- The TV comes with a two-year warranty.
- This warranty will expire one year from the date of purchase.
- If your product is still under the manufacturer's warranty, we can repair it for no extra charge.
- When making a claim under warranty, the receipt or original proof of purchase bearing the date and store of purchase must be submitted.
- This warranty covers all malfunctions of products due to defects in materials.
- Would you like to take out an extended warranty on your purchase?
- What does my new car warranty cover?
M: Hello! I'm calling about a blender I purchased from your online store two weeks ago. It suddenly stopped running, but I am not sure why. W: Since you bought it online, it should be fully covered by our warranty. And if it can't be fixed, you'll be given a replacement item for free. |
A: Excuse me, sir. How long is the warranty on this coffee machine? And what does it cover? B: We provide a two-year warranty that covers any manufacturing defects as well as free shipping for repairs. |
2. Warranty = a written promise from a company to repair or replace a product that develops a fault within a particular period of time (Countable Noun)
- Please keep the warranty as it must be presented along with other proof of purchase for exchanges or repairs under guarantee.
- To register your purchase, please take a few minutes to fill out the warranty card.
TOEIC Vocabulary Exercise
Ready to test out the words we've gone over? Let's jump into a fun vocab challenge! You'll listen to English sentences and try to type them out. Think of it as a brain workout! Doing this can really help you remember the words better and boost your speaking and writing skills. Plus, it'll make you more confident in tests and everyday chats. Sounds good? Let's dive in!
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